Claims and Reconciliation, SPX Express - Malaysia, Kuala Lumpur - Shopee

Description

Job Description:

• Lost & Damaged Claims
  • Process claims for SPX for loss or damage orders due to logistics related issue
  • Claim the claimable for loss or damage orders due to logistics related issue from the external party
  • Handle the back and forth disputes for any discrepancies between the company & external party
  • Ensure external party provide the Credit Notes/Bank Transfer after concluding the discrepancies
• General
  • Investigate claims related to loss, damage, or theft of goods during transportation, reviewing claims to determine their validity
  • Process claims / external party invoices according to company policies and procedures, negotiating settlements with customers or clients to resolve claims in a fair and efficient manner
  • Liaise with external parties to ensure timely and accurate payment of claims and invoices
  • Maintain accurate and up-to-date documentation related to claims, including claim files, correspondence, and reports
  • Monitor and analyze claims data to identify trends and patterns, and recommend process improvements to prevent future claims.
  • Ensure compliance with all regulatory requirements related to claims handling and processing
  • Collaborate with cross-functional stakeholders (mainly Dispute, Payment, Finance and Fraud teams) to ensure a seamless claims process and positive customer experience

Requirements:

• At least 1-2 years of working experience in billing and claim related roles
• Possess high integrity and accountability, with strong negotiation and interpersonal skills
• Outstanding ability in engaging stakeholders for justification
• Good logical thinking, data driven and detailed oriented person
• High proficiency in MS Excel
• Team player, and strong in both written skills and verbal communication