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Kuala Lumpur

    Customer Relations Executive - Kuala Lumpur, Malaysia - TC Management Services Corporation Sdn Bhd

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    Full time Technology / Internet
    Description
    Job responsibilities:
    1. Drive customer satisfaction through complaint and enquiries handling
    • Complain is resolved within the set timeline
    • Follow up until closure and root cause for all complaint cases is identified to facilitate customer's recovery
    2. Proactive in customer recovery by following through feedback received via NSSS & improve SSI recovery action.
    • Contact customers to understand feedback/concern raised
    • Channel feedback to relevant department for follow-up and recovery action
    3. Monthly updates of marketing campaign & promotion to facilitate One Voice in handling customer enquiries
    • Update and send monthly ccampaign & promotion to Call Center within 24 hours upon receiving information
    Job requirements:

    1. Proficiency in basic computer software (MS Office, Google Suite)
    2. 1-3 years experience in customer relations is preferred
    3. Technical Knowledge/Skills:
    • Customer service mindset
    • Data gathering and analysis
    • Effective time management
    • Teamwork & collaboration
    • Good interaction & networking skills


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