- Complain is resolved within the set timeline
- Follow up until closure and root cause for all complaint cases is identified to facilitate customer's recovery
- Contact customers to understand feedback/concern raised
- Channel feedback to relevant department for follow-up and recovery action
- Update and send monthly ccampaign & promotion to Call Center within 24 hours upon receiving information
- Customer service mindset
- Data gathering and analysis
- Effective time management
- Teamwork & collaboration
- Good interaction & networking skills
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Corporate Relation Executive
3 days ago
KLIA Kuala Lumpur, Malaysia**Responsibilities**: · - Create databases encompassing online and offline tour aggregators, large corporates, and tech companies across Malaysia and the APAC region. · - Initiate cold calls to establish connections with new banks, corporates, tour operators, online/offline trave ...
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Business Relations Executive
6 days ago
JAC Malaysia Kuala Lumpur, MalaysiaLocation: · - Kuala Lumpur- Specialisation: · - Salary: · - MYR 3,500 - 5,000 (Monthly)- Reference: · - PR/ Contact details: · - Ben Wong- Job published: · - November 21, :11- Our client operates a newly opened shopping mall in the heart of KL, and is currently looking for a Busi ...
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Tenant Relations Executive
5 days ago
Staffing Services Kuala Lumpur, MalaysiaAssist in resolving escalated tenant's issues & disputes regarding sales and services. · - Assist in preparing reports on monthly sales information, credit reports, & relevant statistics for Management's review. · - Participate in monthly sales report meetings between managers an ...
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Guest Relations Executive
2 days ago
Marriott International, Inc Kuala Lumpur, Malaysia**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?* ...
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Customer Relation Executive
4 days ago
Talreso Consultancy & Advisory Sdn. Bhd. Kuala Lumpur, Malaysia**Profiles that do not meet the requirements will not be considered.** · **We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit.** · **Job Deta ...
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Customer Relation Executive
4 hours ago
NG CHAN MAU & CO SDN BHD Kuala Lumpur, MalaysiaResponsibilities: · 1. Attend to incoming and outgoing calls · 2. Develop strong understand of our business to introduce our services · 3. Learn details about our product and service offerings · 4. Track and follow-up with potential customers, and convert to new sales · 5. Identi ...
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Customer Relation Executive
4 hours ago
NG CHAN MAU & CO SDN BHD Kuala Lumpur, MalaysiaResponsibilities: · 1. Attend to incoming and outgoing calls · 2. Develop strong understand of our business to introduce our services · 3. Learn details about our product and service offerings · 4. Track and follow-up with potential customers, and convert to new sales · 5. Identi ...
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Marketing and Public Relation Executive
4 hours ago
TITAN FORCE SDN BHD Kuala Lumpur, Malaysia**Position Overview**: As the Marketing & Public Relation Executive, you will play a pivotal role in crafting and executing comprehensive marketing and public relations strategies to elevate our brand, products, and services. This role demands a strategic thinker with a creative ...
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Marketing & Public Relation Executive
1 day ago
TITAN FORCE SDN BHD Kuala Lumpur, Malaysia**Position Overview**: As the Marketing & Public Relation Executive, you will play a pivotal role in crafting and executing comprehensive marketing and public relations strategies to elevate our brand, products, and services. This role demands a strategic thinker with a creative ...
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Public Relation Executive
5 days ago
MY ELINK (M) PLT Cheras, Malaysia**Description** · **Job scope** · - To manage director's social media page for tik-tok, FB, insta and xiao hong su. · - Responsible for basic and simple video posting using · - Brainstorm on director's marketing ideas · - Attend event with boss to capture moments or post stories/ ...
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Employee Engagement and Relation Executive
5 days ago
FPT SOFTWARE MALAYSIA SDN BHD Kuala Lumpur, MalaysiaWorking closely with the BD manager to complete all allocated tasks. Conducting research and gathering information through surveys or by speaking to clients and staff. Attending and participating in meetings, workshops, events, and exhibitions. Liaising with clients, vendors, and ...
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Customer Relation Management Executive
6 days ago
Senheng Electric (KL) Sdn. Bhd. Kuala Lumpur, Malaysia**Job Descriptions**: · 1. Analyzes sets of data in order to provide insight along with the objective to increase customer retention and return frequency by collecting and organizing data about customer interactions, making it accessible and actionable for all, and facilitating a ...
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Japanese Speaking Customer Relations Executive
4 hours ago
Pasona Malaysia Kuala Lumpur, Malaysia**Job ID** · **22785** · **Position Title** · - Japanese Speaking Customer Relations Executive · **Industry** · - Healthcare/Medical/Biotechnology/Pharmaceutical · - Building and maintain relationship with customer. · - Supporting Japanese client in arranging appointment/treatmen ...
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Customer Relations Executive
3 days ago
Habib Jewels Sdn Bhd Ampang, MalaysiaProviding excellent customer service and experience that align with HABIB brand standard. Troubleshooting issues with various HABIB E-Commerce platforms. Handling returns, exchanges and other customer service issues related to online purchases. Able to promote products through ** ...
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AG Staffing Malaysia Kuala Lumpur, Malaysia**Responsibilities**: · - Reporting to Director and Superior assigned to. · - Representing clients and all their interests. · - Handle any Public Relations related affairs. · - Establishing, building and maintaining relationships with clients, government agencies, officials and b ...
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Member Relations Executive
4 hours ago
Kuala Lumpur Pavilion Sdn Bhd Bukit Jalil, Malaysia**Key Responsibilities** · - Respond to queries, concerns and complaints from members or prospect members, provide appropriate solution · - Deliver high-quality customer service, and provide information on membership benefits, policies and procedures to members · - Serve members ...
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Customer Relations Executive
3 days ago
E-DOCUMENT SOLUTION SDN. BHD. Seri Kembangan, MalaysiaSolving skill. B. Person Specification: - Customer oriented & detail-oriented person. - Self-awareness, self-discipline & Confident person. - High Productivity under minimum resources. - Self-Motivated & Capability to handle tasks independently. · E-Document Solution Sdn Bhd (EDS ...
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Patient Relations Executive
4 hours ago
Assunta Hospital Petaling Jaya, Malaysia_**Job Purpose : -**_ · Patient Relation Executive works with patients and their families to address concern or special needs that may arise during their course of treatment within the hospital setting. · - **Duties and Responsibilities : -**_ · 1. Overseeing the overall Patient ...
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Executive, Public Relations
4 days ago
Ninja Van Subang Jaya, MalaysiaNinja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics ...
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Customer Relation Executive
5 days ago
AmOne Auto Sdn Bhd Petaling Jaya, MalaysiaSchedule appointment for service department and Handling customers, regular follow-ups of the customers. · - Conduct Service Reminder to customer through SMS and phone call to ensure consistent service intakes of dealership. · - Ensure the customer database is updated in a timely ...
Customer Relations Executive - Kuala Lumpur, Malaysia - TC Management Services Corporation Sdn Bhd
Description
Job responsibilities:1. Drive customer satisfaction through complaint and enquiries handling
1. Proficiency in basic computer software (MS Office, Google Suite)
2. 1-3 years experience in customer relations is preferred
3. Technical Knowledge/Skills: