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    Specialist - BPO - Malaysia, Selangor - DHL Express (Malaysia) Sdn Bhd

    DHL Express (Malaysia) Sdn Bhd
    DHL Express (Malaysia) Sdn Bhd Malaysia, Selangor

    4 days ago

    dhl express (malaysia) sdn bhd background
    Full time Transportation / Logistics
    Description

    Overall Role Purpose

    Perform standard analytics and manage quality tools in the center on a day-to-day basis.
    Support all other Business Process Optimization (BPO) initiatives or solutions that add value to
    the service line.

    Key Activities

    • Understanding the different processes used throughout Finance and HR operations locations
      in Asia Pacific.
    • Identifying/ leveraging best practices already in use in the finance operations community.
    • Designing practical and effective solutions to address improvement opportunities - both cost
      and performance.
    • Successfully implement improvement initiatives with Finance and HR Business Partners
    • Strive as a SME on process improvements/ standardization methodology
    • Provide consultative services to both external Finance and HR Business Partners and internal
      support staff
    • Ability to relate to cross-cultural processes and country sensitivities
    • Responsible for process documentations (i.e. process maps)

    Qualifications
    . Qualified University Degree holder

    Skills
    . Root cause analysis and problem solving
    . Simple data analysis
    . Good all round communicator: written and oral
    . Innovative and creative
    . Good understanding of MS Office suite (Word, Excel and PowerPoint)
    . Engaging with customers (internal/external)
    . Experience in supporting a shared service centre (preferred)
    . Able to work under pressure
    . Able to multi-task
    . Good discipline in performing standard procedures
    . Finance / Accounting / Business Administration
    . IT knowledge will be an advantage

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