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julius almira

julius almira

Content Moderator/ Customer Service Representative
Kuala Lumpur, Kuala Lumpur
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About julius almira:

A quality-oriented content moderator with almost 1+ years of experience reviewing user-generated content to ensure that it's not offensive, harmful or inappropriate prior to it be uploading to our platform or server. Though customer service is my expertise, I had been a consistent top performer; meeting all the KPIs above others. Also, a driven customer support representative with 4+ years' experience for customers' billing, tech and delivery concerns. Fluent in English; skilled at communicating and creating a good customer experience. Both excellent written and oral communication. Lastly, competitive and a team player.

Experience

Content Moderator for Tagalog/English Market that deals with reviewing the uploaded videos of our users to make sure that they comply with our list of policies - Comment reviewer that deals with reviewing the comments of our users to ensure the safety and security of our platform.

Though excellent customer service is my expertise for almost 4 years, I had been a consistent top performer every month which proves my flexibility and intelligence.

A team player who made sure to check with the team and QAs if a certain content does not fall in any of our policies.

Education

I studied Electronic Engineering which primarily involves computer programming; thus, I am confident to say that I have very much interest in computers and the digital world which includes content moderation.

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