Mohamad Zulfadhli Mohamad Rani

✅ Technical Support Engineer (2023-Current)

✅ Technical Support SBM Product and Performance Improvement (2022-2022)

✅ Field Support Specialist CUM SLIM Technical Support Engineer (2020-2022)

✅ Field Service Engineer (2014-2019)

1. CTC Global Sdn Bhd ( Install, troubleshoot and configure PC, Notebooks, Printers, Scanners hardware components. • Install, troubleshoot and configure of Microsoft Window Operating System and Microsoft applications in the Desktop and Notebook. • Install and troubleshoot McAfee anti-virus software, patches and hot-fixes for MS or other applications. • Installation and troubleshoot of in-house applications etc. • Create and setup new image, support software deployment and antivirus agents. • Liaise with vendor’s engineer for system hardware and software set-up. • Assist in desktops, printers and LAN infrastructure inventory reporting. • Assist in desktops, printers and LAN infrastructure related projects. • Provide day-to-day operation service deliveries (i.e. Incident, Problem, Asset & Change Management). • Track, Monitor and Close the assigned service calls / tickets to meet customer Service Level Agreement.)
2. SB Machine Sdn Bhd (● Dispute Cases Analysis for all banks : ○ Identified the suspected transactions from the EJ (Electronics Journal) report and analyzed the amount from the Rass file. ○ Analysis the reconciliation table and compared the total amount from the replenishment receipt. ○ Checked the note serial images, machine cameras and customer activity for the suspected transaction. ○ Verified images from the note serial log with the detailed picture and notes condition and came out with the final solutions. ● Troubleshooting in Network Issue : ○ Identified the network issue. Check and investigate the root cause of the network failure. Tested LAN cable connectivity from the machine port to the router/modem. ○ Escalate the problem to SST banking if the router and modem from the Network vendor has a problem. Joint appointment with the Network vendor to resolve the issue. ● ICU List and Bad Actor Analysis. ○ Performed analysis for problematic and frequent errors for Hong Leong (ICU List)/MBB (Bad Actor) and other banks and came out with the final solutions. ○ Identified the parts problems and root cause of the problematic issues. ○ Analysis the Rass file using Hitachi tools from the machine for the problematics and ICU/Bad Actor sites. ○ Reading and analyzing the EJ (Electronic Journal) from the machine to identify the cause of cash jamming and the suspected parts faulty. ● Sky Mobile Project. ○ Involved in the UAT and testing the application after the IT team completed the setting. ○ Running pilot and do testing for First Line Maintenance (FLM) and Second Line Maintenance (SLM). ○ Checking the status of both ends between Skywalker/Sky Mobile and Customer Engineer (CE).)
3. Safeguard Solution Sdn Bhd (● Configured 4G Greystone Modem and 4G Dual Sim Modem. ○ Setup the configuration and download the fixed version into 4G Greystone modem to be compatible with Maxis/Digi/Celcom and Unifi telco. ○ Setup the configuration for 4G dual sim card (setting premise, location, IP address, wireless status) ● G3000/Slimpay/DBTS 10000 network configuration. ○ G3000 - Setup IP address in the network configuration and ping the 8.8.8.8 for the testing. Connected the sim card or LAN network and tested the modem and router working well. ○ DBTS10000/Slimpay - Setup the network configuration for the fixed IP and ping the 8.8.8.8 to test the connection. ● Monitoring and Analysis problematic site for SLiM and Second Level Maintenance (SLM). ○ Arranged and Assist Field Support Specialist (FSS) when onsite to troubleshoot the problem at the machines. ○ Checking the Service Level Agreement (SLA) on each ticket and making sure that the FSS achieved the target and did not exceed the SLA. ○ Monitoring each machine at the customer premise in good health and condition. ● Sky Mobile Project. ○ Involved in the UAT and testing the application after the IT team completed the setting. ○ Running pilot and do testing for First Line Maintenance (FLM) and Second Line Maintenance (SLM).)
4. Diebold Nixdorf (M) Sdn Bhd ( Petrol Pump Station Support - Services and support for SHELL all hardware and software problem including network problem.  7 Eleven Malaysia - Services and support for all hardware and software problem including network problem.  ATM and CDM - Services and support for all WINCOR and DIEBOLD ATM / CDM Machine for hardware and software problem including network problem. - Installation and commissioning machine for AMBANK (PC280 and Cineo C4060), CIMB (Cineo C4060, Cash Recycle Machine CRM and PC280N), BANK ISLAM (Cineo C4060 and PC280), - Rollout Window 7 Project for CIMB, RHB, AMBANK, BANK ISLAM and BKR. - Rollout patch update including WANCRY MALWARE PATCH for all bank CIMB, MBB, RHB, BIMB, BKR, BSN and SCB.  PASS BOOK PRINTER - Services and support for all WINCOR PASS BOOK PRINTER for hardware, software and network problem. - Installation and Commissioning Pass Book Printer 4920 for AMBANK, PUBLIC BANK and TABUNG HAJI.  FAST CHEQUE - Services and support for all WINCOR FAST CHEQUE including hardware, software and network problem.)

1. Bachelor of Engineering Technology (Hons) In Mechatronics
2. Foundation Engineering Technology 
3. Sijil Pelajaran Malaysia (SPM)
4. Penilaian Menengah Rendah (PMR)