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Muhammad Firdausi Suzuki

Muhammad Firdausi Suzuki

IT Executive

Technology / Internet

Shah Alam, Selangor

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About Muhammad Firdausi Suzuki:

I have graduated from the University of Malaya as a Computer Science student majoring in Artificial Intelligence. My first job is at Ideal Tech PC Sdn Bhd as an IT Executive and I have worked there for almost 2 years. During my career break,  I am actively seeking new opportunities to further my professional development and expand my knowledge in the cybersecurity domain. Currently undergoing training provided by PEOPLElogy for Comptia Security+ sponsored by MDEC Digital Train & Place programme while searching for new jobs to upskill myself more into networking.

Experience

Ideal Tech PC Sdn Bhd | Shah Alam, Selangor

IT Executive | March 2021 - February 2023

  • Liaise customers/clients order based on the PC recommendations that suit their needs and budget; Successfully resolved 95% of their queries within the first interaction.
  • Troubleshoots computer hardware and software issues and also provides technical support for customers/clients via TeamViewer or on-site services; 9 out of 10 customers are satisfied with the fast and direct services provided.
  • Assist branch manager in billing, quotation and stock checking using ABSS; Taught 2 other employees how to use ABSS for any uncertain events.

Education

University of Malaya (UM) | KL, Wilayah Persekutuan Kuala Lumpur

Bachelor’s of Computer Science (Artificial Intelligence)

  • I learn most of the basic course in computer science and information technology including fundamentals of networking , fundementals of programming, computer system, operating system, and information system.
  • Majoring in Artificial Intelligence has expose me to machine learning, expert system, and creating recommendation system as my final year project.

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