Regyinaa Vejayadasa

13 years of experience in Aviation industry, attached with Pos Aviation or formerly known as KL Airport Services since 2011 as a Customer Service Agent, grew up to officer, supervisor and presently as a Head of Department for Ipoh Station managing daily operation at the airport, managing financial and administrative matters, managing Safety and Security matters, Business dealing accountabilities, Customer Relationship accountabilities and dealing with local Authorities.

Planning daily manpower, monitor, analysis & control – ensure all areas & assignments were fully complying by down line. Delegate sufficient staff with level of competency & capability, strength as to deliver handling. Included additional requirements such as special handling, VVIP, coverage on absentees as well as a backup plan, in situations of delay or flight disruptions. 

Develop team briefings, flight postmortem, flight daily briefings, emails and hand over information, small group discussion, memo’s, team meeting, coaching, and counseling. Preparation on staff readiness, document readiness, briefings and updates, justifications, clarifications which covered operations.

POS AVIATION SDN BHD                                                                                                                                                                             September 2011 - Present                                                                                                                                                                                                                               

HEAD OF IPOH STATION (DECEMBER 2017 – Present)

STATION SUPERVISOR IPOH (JUNE 2015 – NOVEMBER 2017)

STATION OFFICER LANGKAWI (JULY 2013 – MAY 2015)

PASSENGER SERVICE OFFICER (SEPTEMBER 2011 – JUNE 2013)                                                                                                                                                                                                                     

• 13 years’ experience in the aviation industry as a ground handling:
•  Airlines (Silk Air, Tigerair, Scoot & Singapore Airlines)
• Ad-Hoc Flights 
• Chartered Flights (Finnair, Novair, SCAT Airlines)
• Cargo Handling
• Passenger & Baggage Service
• Aircraft Handling
• Flight Operations
• Special Handlings (MAAS Special Assistant, MAAS VIP, ETC)
• Planning and guiding on financial matters including budgeting, cost-controlling, revenue-debt collection accounting and administrative etc.
• Future direction on any operations matters, station performances and safety and security.
• Ensuring operation at the station in terms of on-time performances, manpower, Equipment, tools, manual process or standard operating procedure, work schedule and process chart are available and run smoothly without any disruption or unwarranted delays.
• Monitor and managing all airline and airport compliance in terms of laws, regulations, policies, procedures and standard practiced by local authorities and certified organizations in doing business operations at the stations.
• Assist for internal and external Audits such as CAAS, Airlines, QA, Safety & Security, and other internal audits. Analyse and determine the root cause and preventive measures.
• Planning and deploying enough manpower when is needed, collaborate with Human Resource Division for any manpower requirement, recruitment, and selection
• Ensuring the discipline, safety and security of staff in terms of handling technical or sophisticated equipment while attending the aircraft or airport equipment to avoid any sudden damage or losses to the airport authorities, airlines or to the company.
• Ensure appointed outsource vendor follows company and airlines requirements/SOP.
• Entertaining customer feedback & complaints from the customer and find a central solution to rectify it.
• Experienced of handling normal operations and disrupted operations.
• Conduct training for newly hired personnel or recurrent training (SCOOT - Product and Policies, Weigh and Balance data (FLD), Security training programme)

COLLEGE COMMUNITY CHENDEROH                                                                                                                                                                                2008 - 2010

Certification of Hotel and Catering

• Hotel and Catering Management
• 3.32 CGPA

SMK RAJA PEREMPUAN KELSOM                                                                                                                                                                                      2003 - 2007

Secondary School

• Sijil Pelajaran Malaysia - SPM