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George Town

    Customer Service Officer - Penang, Malaysia - Talentspothub Management Consulting Sdn. Bhd.

    Talentspothub Management Consulting Sdn. Bhd.
    Talentspothub Management Consulting Sdn. Bhd. Penang, Malaysia

    2 days ago

    Default job background
    Full time
    Description
    Job Responsibility

    Service Advisors (SAs) play a crucial role in delivering outstanding customer service, addressing a wide range of inquiries from Client Customers. These include, but are not limited to, post-order support, delivery details, payment queries, product pre-orders, product pre-screening (where applicable), and general customer questions.

    Job Responsibilities

    Customer Service Excellence

    • Experience in customer-facing roles (phone, chat, in-person) is desirable.
    • A passion for customer service and commitment to exceeding expectations.
    • Excellent communication skills in English AND Cantonese, capable of adjusting communication style to suit different audiences.
    • Ability to approach problems with flexibility, adapting to meet the desired outcome.
    • Strive for high-quality interactions as reflected in call quality reports, audits, and customer satisfaction surveys.
    • Exhibit expertise in all Client Supported Products, with a commitment to ongoing learning and quality improvement.
    • Ensure accurate data capture in accordance with Clientâs operational procedures and maintain awareness of Clientâs market position.

    This position offers a rewarding opportunity to contribute to a team dedicated to providing exceptional customer service and to develop professional skills in a supportive environment.

    Job Requirements

    Note: This role works on Monday to Friday (9AM to 6PM)

    We require this position to be filled URGENTLY, candidate need to be able to join IMMEDIATELY.

    Language skills:     Must be able to communicate Cantonese fluently and have basic knowledge of IOS system
    • Upon submission of application you will receive a call from our Consultant within 24 hours.

    Educational Background

    • Bachelorâs Degree or Diploma (or equivalent) in any field.
    • SPM / Diploma is encourage to apply
    • B2 level English Language proficiency is required, covering reading, writing, speaking, and comprehension.
    • Cantonese Speaking is a MUST (Fluently)

    Work Experience

    • A minimum of 6 months in customer support within any industry is preferred.
    • Fresh graduates with degrees in English with Communication, English for Professionals, Mass Communication, or related fields are encouraged to apply.
    • Prior call center experience is advantageous but not mandatory.

    Technical Knowledge And Skills

    • Experience in technical troubleshooting, particularly with mobile operating systems, smartphones, tablets, PCs, or laptops.
    • A deep interest in technology, with a keenness to learn and share knowledge.
    • Ability to isolate and solve technical issues using analytical and troubleshooting skills.
    • Proficiency in navigating multiple systems and tools to provide real-time solutions.

    Resilience

    • Capability to self-manage and operate independently in a dynamic environment.
    • Openness to repetitive tasks while being prepared to assume additional responsibilities.
    • Maintains professionalism, positivity, and composure under pressure.
    • Welcomes feedback, is coachable, and demonstrates adaptability.

    Job Benifits

    • Attractive allowances
    • Medical Benefits
    • Annual Leaves
    • Career Development
    • 1 months Classroom Training + 2 months On The Job Training is provided :)
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