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    Call Center Agent - Malaysia, Kuala Lumpur - Brand International

    Brand International
    Brand International Malaysia, Kuala Lumpur

    1 week ago

    Default job background
    Full time Upper Management / Consulting
    Description

    Responsibilities:

    • Process all facility repair work request that come through the call center.
    • Answer service requests and track, monitor and report on the status of all maintenance, repair work generated.
    • Input and maintain data in the computerized maintenance management system.
    • Update and input daily task sheets received from contractors.
    • Contact suppliers for updates on work progress and advise customer of estimated resolution time.
    • Collection, collation and maintenance of work document files and other data for the development of reports to evaluate responsiveness, cost effectiveness and efficiency of resources use.
    • Administer the collection and collation of data for the reporting of historical and statistical performance.
    • Coordinating work requests with contractors and subcontractors.
    • Comply with all company policies and procedures including safety, health and environmental procedures.
    • Ad hoc duties assigned by the immediate superior or Business Support Manager.
    • Coordinate customer service activities at sites to provide consistent support and service, input information into and maintain the computerized maintenance management system database.

    Requirements:

    • Minimum Diploma or equivalent.
    • Minimum 2 years customer service experience in a facilities maintenance environment.
    • Pleasant and friendly mannerism, a sound knowledge of telephone etiquette.
    • Basic computer knowledge/technological skills- the person should be adept in using Microsoft ( Words , Excel and Power Points ) and also email features ( Lotus Notes).
    • Good verbal and oral communication skills - English and Malay language is a must where Cantonese will be added advantage.
    • Ability to comprehend, capture as well as interpret basic customer information.
    • Dependability to follow instructions as well as take responsibility for their actions and also keep commitments.
    • Ability to work well as part of a team - to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed.
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