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George Town

    Customer Service Representative - Penang, Malaysia - Teleperformance Malaysia Sdn Bhd

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    Full time Customer Service / Support
    Description
    Job Details

    Location: George Town, Penang
    Shift : 9am to 6pm or 12pm to 9pm
    Who is Teleperformance Malaysia

    Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally. Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to

    Responsibilities
    • Answer customer inquiries over the phone, chat, and/or email
    • Log customer interactions in our system for proper documentation
    • Follow-up with customers as appropriate
    • Review customer's account to identify and offer products that will benefit the customers (Sales Representative)
    • Participate in team meetings and strategize on team performance improvement
    • Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement
    Qualifications:
    • Bachelor's degree or Diploma in any discipline
    • Fluency in written and spoken English and Mandarin/Cantonese
    • Experienced or interest in a BPO, Customer Service, and/or Sales
    • Willing to relocate to Penang
    #FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard


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