- Manage Network customer as a single point of contact for performance, relationship and escalation management
- Proactively offer recommendations for issue resolution and process improvements
- Act as the Single Point Of Contact to the assigned SL network customer
- Align and drive countries' performance with customer's KPI targets
- Identify Performance trends and hotspots
- Manage customer escalations and resolves issues
- Execute customer's request timely and accurately
- Handle Inventory Management (Monthly/ Quarterly/ Yearly Inventory Count) and ensure countries counts are performed timely and accurately
- Work with countries to verify clerical computation against physical count of stocks.
- Investigate and submit findings to customer in case of discrepancies and seek approval for system adjustment if required
- Monthly reports to customer and internal stakeholders
- Facilitate calls with customer and internal (countries)
- Share best practices across countries
- Support process standardization to attain an operating standard model
- Training - My Talent World
- ECO System- Promote connectivity within APAC countries/ community
- Adhoc projects involvement
- At least 3 years working experience with good knowledge in Inventory Management
- Good analytical and logistics thinking abilities
- Proficient in Microsoft excel (vlook up function, pivot table and charts etc.), Words and Power Point
- Effective verbal and written communication
- Well organised and detailed oriented
- Comfortable in presentation and facilitate calls with customer and internal stakeholders
- Ability to multi task
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Customer Banking Service Support
2 days ago
Teleperformance Malaysia George Town, Malaysia**Job Details** · - Location: Penang Island · - Shift : 5 working days · **Responsibilities** · - Acquire product knowledge and service skill through staff briefing and coaching from Team Manager · - Probe & identify financial needs on service calls and pitch relevant solutions i ...
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Technical Support Manager L Service
2 days ago
NSW Automation Malaysia Penang, MalaysiaWhite Papers- BrochuresOur Linkedin · Stay connected with us and never miss an update. Follow us on LinkedIn for the latest news and insights · - Follow NowWe are ready to answer your questions. Contact us at NSW Automation or submit a business inquiry online. · Department**:Mark ...
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Customer Service/sales Support Officer
4 days ago
Curas Sdn. Bhd. Butterworth, Malaysia**Curas Sdn. Bhd**. is a subsidiary of a British company with office based in Butterworth. Curas is emerging as a new medical device brand in the world. We would like to invite capable and dedicated individuals to join our dynamic organization, for an exciting career in the below ...
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Curas Sdn. Bhd. Butterworth, Malaysia**Curas Sdn. Bhd**. is a subsidiary of a British company with office in Butterworth. Curas is emerging as a new medical device brand in the world. We would like to invite capable and dedicated individuals to join our dynamic organization, for an exciting career in the below posit ...
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Client Services/customer Support
1 week ago
S&P Global Pulau Pinang, Malaysia**About the Role**: · **Grade Level (for internal use)**: 08 · S&P Global Commodity Insights · **The Role**: Global Client Service Associate (US Shift) · **The Team**: The Asia Pacific Client Service Team is a highly motivated and cohesive team that is forward-looking and collabo ...
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Client Services/ Customer Support Analyst
1 week ago
S&P Global Pulau Pinang, Malaysia**About the Role**: · **Grade Level (for internal use)**: 07 · - User management and customer on-boarding · - Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met · - Answering queries about permissioning from colleagues and Thi ...
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Client Services/ Customer Support Analyst
1 week ago
S&P Global Pulau Pinang, Malaysia**About the Role**: · **Grade Level (for internal use)**: 07 · - User management and customer on-boarding · - Permissioning of data and corresponding (billing) administration, ensuring compliance procedures are met · - Answering queries about permissioning from colleagues and Thi ...
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IT Desktop Support Officer
1 week ago
Axiom Technologies Penang, MalaysiaWe are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal serv ...
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Customer Success Specialist
2 days ago
Gratitude Inc. George Town, Malaysia**Role**:Customer Success Specialist · **Timings**:Rotational Shifts (Permanent) · **Industry**:BPO · **Work Mode**:Work from office · **Functional Area**:ITES / BPO / Customer Service · **Process**:Semi-Voice · Key Skills: Customer Service Customer Management customer service an ...
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Sales Manager
1 day ago
AP ExecSearch SDN BHD Penang, MalaysiaLocation : Penang · Salary : RM commensurate with experience · - Overseeing the whole of sales and after-sales product sales in the Northern region markets of Malaysia for Machine Technology · - Services including punching and bending tools, service agreements, spare parts, softw ...
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Admin Therapist
1 week ago
HMM Search George Town, MalaysiaProcess referrals with a high level of accuracy and attention to detail. · - Support with the screening and initial assessment process of new referrals · into therapy services in line with individual procedures. · - Respond in a timely manner to client and professional enquiries ...
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Sales Support Analyst
1 day ago
Clarivate Penang, MalaysiaAbout You- · - Knowledge of Salesforce or similar CRM system and supporting the Sales Cycle business processes would be an added advantage- Solid business acumen of business transactions and end-to-end sales processes.- · - Strong communication skills (written, oral, presentation ...
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Customer Services Officer
1 week ago
Singapore Airlines Limited Penang, MalaysiaProviding professional customer services for airport check-in, arrival (including baggage-related matters), and departure (including overall responsibility for departure punctuality), as well as managing flights, handling passengers, and monitoring the collection of excess baggag ...
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Operations Analyst, HR Shared Services
1 week ago
Entegris Penang, Malaysia**Req Id**:23716**Location(s)**:Penang, MY**Job Type**:Full-Time**Job Function**:Corporate**Shift**: · **Company Overview and Values** · - Why work at Entegris? · - Lead. Inspire. Innovate. Define Your Future. · - Not everyone who works for a global company shares the same backgr ...
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Concierge Supervisor
1 week ago
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Chief Concierge
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Marriott International, Inc George Town, Malaysia**Additional Information** Position is available for Malaysian NRIC holders and permanent residents only. · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia VIEW ON MAP · ...
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Customer Support Assistant
6 hours ago
Merchantrade Asia Sdn Bhd George Town, Malaysia**Responsibilities**: · - Practice standard customer service policy (eye contact, greet customer, smile, offer assistance & say thank you); · - Attending to walk-in customers and phone inquiries and complaints in the branch; · - Opening and maintaining customer accounts for all p ...
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Policy Processing Exec
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Operations Analyst, HR Shared Services
2 days ago
Entegris Penang, Malaysia**Req Id**:23776**Location(s)**:Penang, MY**Job Type**:Full-Time**Job Function**:Corporate**Shift**: · **Company Overview and Values** · - Why work at Entegris? · - Lead. Inspire. Innovate. Define Your Future. · - Not everyone who works for a global company shares the same backgr ...
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Operations Analyst, HR Shared Services
2 days ago
Entegris Penang, Malaysia**Req Id**:23775**Location(s)**:Penang, MY**Job Type**:Full-Time**Job Function**:Corporate**Shift**: · **Company Overview and Values** · - Why work at Entegris? · - Lead. Inspire. Innovate. Define Your Future. · - Not everyone who works for a global company shares the same backgr ...
Analyst, Client Support Services - Penang, Malaysia, George Town - DHL Supply Chain
Description
About UsWhen you work with us, you'll find that we deliver results; without compromising on respect. We value each other's differences while recognising individual strength.
We are the world's leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.
At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.
Join a supportive work environment where you'll have the tools and training you need to grow and succeed.
DHL Supply Chain is Great Place To Work certified.
About The Role
Relationship Management