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merchandising executive
Found in: Foundit MY A2 - 6 days ago
Perbadanan Bekalan Air Pulau Pinang Sdn Bhd Malaysia Full time· Duties & ResponsibilitiesGenerating all merchandising reports for better monitoring of daily, weekly or monthly sales performance.Executing various merchandising activities which includes stock level monitoring, forecast and liaising with warehouse for delivery.Liaising with o ...
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merchandising assistant
Found in: Foundit MY A2 - 6 days ago
Perbadanan Bekalan Air Pulau Pinang Sdn Bhd Malaysia Full time· RoleDuties & Responsibilities- Generating all ordering reports for better monitoring of daily, weekly or monthly fulfillment. · - Executing various merchandising activities which includes stock level monitoring, forecast and liaising with warehouse for delivery. · - Liaising w ...
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Thai English Translator
Found in: Foundit MY A2 - 2 days ago
FastBull Malaysia Full timeJob Responsibilities:Â · 1. Translate and proof-read website, articles, and texts from English to Thai or from Thai to English. · 2. Responsible for the revision, translation, localization, editing of platform/website materials. · 3. Assist the company in handling some local coo ...
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Associate Counsel
Found in: Foundit MY A2 - 5 days ago
Shopee Malaysia Full timeJob Description: · We are looking to hire an Associate Counsel to be based in our Brazil office. · Requirements: · The ideal candidate for this position should be a qualified lawyer with 3 - 6 years of post-qualification experience in the general corporate and/or dispute resoluti ...
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Tuition Teacher
Found in: Foundit MY A2 - 3 days ago
Pusat Perkembangan Minda Cahaya Suria Malaysia Full timeJob Responsibility · Job Requirements · Responsible and team work · love kid, be patience towards kids attitude · Willing take challenged and flexible · Can speak in Mandarin & English · Job Benifits · 5 days working · Trainning provided · Bonus · Company trip · ...
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KOL&Listing BD
Found in: Foundit MY A2 - 2 days ago
WEEX Malaysia Full timeAbout us (WEEX EXCHANGE) · English BD Position (Intern,Entry,experienced senior all welcomed) · FULLY REMOTE Please send me cv first when you message · MUST BE FLUENT IN ENGLISH (Speaking, Listening, Writing, Reading all) · ABLE TO ATTEND DAILY ONLINE MEETING 11AM SINGAPORE TIME ...
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Freelance Mandarin OnDemand Interpreters
Found in: Foundit MY A2 - 3 days ago
THE LANGUAGE GROUP, LLC Malaysia Full timeREMOTE ONLY POSITION · Duties:Accurately interprets messages between non-English speaking patients and healthcare providers or support personnel on-site · Adheres to the National Standards of Practice for Interpreters in Health Care and to the National Code of Ethics for Interpre ...
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Internship for Food Science Students
Found in: Foundit MY A2 - 2 days ago
Everbest Soya Bean Products Sdn Bhd Malaysia Full time· Key Responsibilities This internship will include planning and establish business needs that support the functioning of the department. · To assist on administrative tasks, reports and data entry. · Assist on any ad-hoc tasks assigned by superior. · Job Requirements Candidate ...
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Internship for Business Studies
Found in: Foundit MY A2 - 2 days ago
Everbest Soya Bean Products Sdn Bhd Malaysia Full time· Key Responsibilities This internship will include planning and establish business needs that support the functioning of the department. · To assist on administrative tasks, reports and data entry. · Assist on any ad-hoc tasks assigned by superior. · Job Requirements Candidate ...
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Graphic Designer E Commerce
Found in: Foundit MY A2 - 3 days ago
Ezpet Sdn Bhd Malaysia Full timeJob Responsibility · Design website images, product image and banners each week. · Design social platform material each day. · Liaise and set product-modelling requirement whenever there are new products. · Report and feedback to head of marketing and work together with assigned ...
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Assistant Sales Manager, Jalan Dedap 20 Johor Jaya
Found in: Foundit MY A2 - 6 days ago
CIMB THAI Malaysia Full timeJob Description : · Job Responsibilities: · Sales of credit products such as mortgages and SME loans for convention and Islamic banking. · Develop relationship and network with realtors, developers, and solicitors to increase referrals. · Source for quality loans by pre-screen cu ...
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Greeter / Welcome Host - Luxury Boutique
Found in: Foundit MY A2 - 5 days ago
Persolkelly Malaysia Full timeSalary offered:RM3,000 - RM3,200 per month · Contract duration:12 months contract under PERSOLKELLY Malaysia (Project basis - can renew the contract) · Pavilion Bukit Bintang, Kuala Lumpur · The Gardens Mall, Kuala Lumpur · Working Hours:5 days work per week, 8 hours per day, sch ...
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Financial Reporter
Found in: Foundit MY A2 - 1 day ago
Persolkelly Malaysia Full timeMAIN RESPONSIBILITIES: · Deliver the General Accounting/reporting activities performed in their cluster are compliant with the Group core model and with the local rules · Assist team lead to execute the closing options validated by the FBS Finance Director · Deliver the managemen ...
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Customer Service Technical
Found in: Foundit MY A2 - 3 days ago
Persolkelly Malaysia Full timeCUSTOMER SERVICE TECHNICAL · BAsic: RM2500 · Working Hours: 8am-10pm (Rotate Shift) · Job Description: · Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner. · Handle inbo ...
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Assistant Sales Manager, 138 Jalan Burhanuddin Helmi TTDI
Found in: Foundit MY A2 - 2 days ago
CIMB THAI Malaysia Full timeJob Description : · Assistant Sales Manager (Mortgage) · Responsibilities: · Sales of credit products such as mortgages and SME loans for convention and Islamic banking. · Develop relationship and network with realtors, developers, and solicitors to increase referrals. · Source f ...
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Sales Support
Found in: Foundit MY A2 - 5 days ago
Persolkelly Malaysia Full timeAccount Specialist · RESPONSIBILITIES: · The duties and responsibilities of this position include, but are not limited to: · Drive sales in industrial distribution to achieve sales goals and targets · Identify new business opportunities, customers, markets, and potential products ...
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Customer Success Specialist
Found in: Foundit MY A2 - 3 days ago
Pluribus Technologies Malaysia Full timeWe are a Silicon Valley ecommerce company looking for motivated individuals for a remote Customer Success Specialist position. As the world's leading website plugin library, we support users on platforms such as Shopify, Wix, and Weebly. We're looking for a full-time agent that i ...
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Sales Rep
Found in: Foundit MY A2 - 2 days ago
Everbest Soya Bean Products Sdn Bhd Malaysia Full time· Key Responsibilities To develop and build trade market and potential HORECA customer within assigned territory. · To perform/implement sales promotion, sales strategics and provide food solution to customer. · Look for customer need to create sales opportunity & develop the ac ...
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Admin Coordinator
Found in: Foundit MY A2 - 6 days ago
E-NESCOM DESIGNIFY ELEMENTS SDN. BHD. Malaysia Full timeJob Responsibility · Able to handle day to day operations of HR functions and duties. · Process HRâs documentation (Personal File, Leave Records, Attendance, Appointment, Confirmation, Increment, Promotion & etc). · Assist in payroll preparation which includes Salary, Overtime, A ...
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Accounts Receivable/Credit Control Executive
Found in: Foundit MY A2 - 3 days ago
Randstad Malaysia Malaysia Full timeabout the company · Randstad is partnering with a leading manufacturer and distributor group from Japan with a strong presence internationally. Looking to expand the Accounts Receivables/Credit Control team, they are presently looking to hire a new Executive to join them. · abou ...
LIVE - Global Customer Service Lead, English Speaking - Malaysia - TikTok
Description
Kuala Lumpur Regular Operations - Customer Service Job ID: A120063
Responsibilities
About UsTikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.Why Join UsCreation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.Join us.About the TeamThe Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators. The Team Lead will act as the people manager of the and will be responsible for people and performance management, ensure customer satisfaction through the management and development of team members. Key responsibilities of this role include enhancing agent technical expertise and delivery of timely customer care, proactively identifying trends impacting customers and clients, and driving business improvements.In this role, one of the key responsibilities will be to engage with our external English speaking customers. As such, proficiency in the English language is essential to ensure effective communication and to meet the needs of these customers seamlessly.Roles & Responsibilities- Manage the team on a day-to-day basis and provide first-hand support to team internal escalations.- Work with internal Quality Monitoring and Training teams to train new hires / teams through intensive coaching and mentoring. Ensure the team is fully trained and prepared to conduct the responsibilities of their role. Proactively identify and resolve issues impacting customers/creators by working with team, peers, and management.- Implement policies and processes to ensure a positive, productive work environment, build team morale, and recognize employee achievements.- Contribute to special projects, that enhance the business, including projects involving root-cause analysis of weak performance metrics, service readiness projects, and tools projects as assigned or requested by management.- Actively manage direct reports, including establishing OKR goals for teams, providing feedback, coaching them to improve service quality, increase productivity, and to achieve customer satisfaction. Monitor OKR progress against established milestones.- Conduct trend analyses on customer satisfaction and other core measurements. Implement strategies to improve future operation results.- Manage and monitor staff and team level utilization rates, team productivity, and schedule adherence (manage absenteeism and timecard issues) to ensure the final productivity goals are met.- Develop and maintain relationships with clients by attending cross-team / cross-site meetings and responding to client feedback.- Work with the Readiness, SOP, QA, training and system teams to optimize new and existing processes impacting customers/sellers/creators.- Maintain the weekly/monthly/bi-monthly reviews with teams and internal stakeholders.- Work with Recruiting / Staffing teams to identify, interview, and recruit top talents for all tier 2 openings.
Qualifications
BA/BS degree or equivalent practical experience.- 2+ years managing teams and 5+ direct reports in the Customer Service field.- Proficiency in English as you will be required to communicate with external customers.- Experience building, managing and influencing relationships with internal stakeholders, using data to generate insights and solving complex problems.- People-oriented, self-motivated and able to thrive in ambiguity and in a matrix environment.- Experienced working for live-streaming / user-generated content platforms is a plus.- Ability to function independently and within team environment with demonstrated track record in motivating and coaching staff to maximize their individual potential.TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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