Jobs

    Data Entry - Bayan Lepas, Malaysia - Career Wise

    Career Wise
    Career Wise Bayan Lepas, Malaysia

    6 days ago

    Default job background
    Description

    Job Responsibilities

    • Prepare files and documents for data entry and review them for deficiencies.
    • Obtain by requesting further data for incomplete documents and files.
    • Enter data from source files and documents into cargowise.
    • Monitor Inbox and prepare Spot quotes for agents, and partners
    • Enter rates, ensuring validity and accuracy for and from agents and carriers.
    • Respond to queries via email or call observing good email etiquette and excellent customer service.
    • Maintain data entry requirements in accuracy within the required speed by following standard operating procedures (SOPs).
    • Resolve discrepancies by using agreed standard procedures.
    • Check completed work for accuracy.
    • Suggest and recommend solutions for problems encountered on shifts.
    • Escalate any issues to immediate superior for resolution, if needs be.
    • Follow instructions of immediate head/s and origin office.
    • Maintain origin office confidence and protect operations by keeping information confidential.
    • Comply with data integrity and security policies.
    • Be responsible in performing all basic operational functions of the team.
    • Ensure the delivery of the desired service levels by effectively supervising and training team members in the operation within their assigned team.
    • Collate, correct, and summarize all reports from team members and share with operations manager.
    • Consult regularly with immediate superior on the status of any operational concerns and make appropriate recommendation for any escalations.
    • Act as the temporary supervisor in running the shift whenever assigned to do so during emergencies or in the absence of the immediate head.
    • Act as a trainer and mentor-buddy for newly hired team members.
    • Conduct monitoring of transactions to evaluate quality of service.
    • Monitor and evaluate performance and give feedback to immediate head.
    • Secure compliance of the team for any management processes.
    • Attend regular leadership review meetings, departmental meetings, and other meetings as required by immediate head and/or origin office.
    • Prepare contingencies and strategies to organize workflow especially during emergencies and other major operational change.
    • Suggest and recommend solutions to immediate head for problems encountered on shifts.

    Job Requirements

    • Minimum 3 years of working experience in data entry in freight logistic or related field.
    • Diploma/bachelors Degree in Business Administration, Logistic or related field.
    • Proficiency in English and Bahasa Melayu.
    • Able to read, write and communicate in English.
    • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and basic computer skills.
    • Excellent interpersonal skills and the ability to work collaboratively with team members and other departments.
    • Excellent organizational skills and attention to detail.
    • Problem-solving skills and ability to adapt to changing priorities or situations.
    • Customer service orientation and a willingness to learn and grow in the role.
    • Ability to adapt to changing priorities, environments, and tasks in a fast-paced logistics industry.

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