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Subang Jaya

    Assistant Manager, Customer Account Management - Petaling Jaya, Malaysia, Selangor - DKSH

    DKSH
    DKSH Petaling Jaya, Malaysia, Selangor

    1 week ago

    Default job background
    Full time
    Description
    Job Summary
    • Manage sales, profitability and 5P in-store execution for assigned customers. Partner with customers to align company, category and brand strategies to increase demand and profitable growth
    • Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
    • Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
    • Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement

    General Responsibilities
    • Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
    • Manage annual negotiations, including trading terms and conditions, to facilitate sales agreements and achieve targeted margins
    • Manage and monitor 5P execution performance (availability, pricing, share of shelf, etc.) and ensure issues are quickly resolved by the team
    • Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
    • Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
    • Develop, monitor and recommend improvement initiatives on business processes, customer services and new techniques (category management, scanning, etc.)
    • Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives
    • Work closely with the cross-functional teams (e.g. Trade Marketing, Product Manager and Supply Chain Management) to ensure efficient and effective execution

    Functional Skills And Knowledge
    • Minimum 2 to 5 years' experience in a similar role
    • Minimum two to three years' experience in a managerial capacity
    • Demonstrate advanced knowledge and understanding of the industry/market/competitors/customers
    • Demonstrate sound selling skills and proven key account management experience in fast moving consumer goods
    • Demonstrate a general understanding in all aspects of supplier and customer relationship management including supply chain, field marketing and branding
    • Demonstrate strong negotiation and communications skills
    • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)
    • Demonstrate fluency in English, both written and spoken

    Education

    • Degree in Sales/Marketing or related fields
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