Jobs
>
Subang Jaya

    Learning Shared Services Specialist - Petaling Jaya, Malaysia - AstraZeneca

    AstraZeneca
    AstraZeneca Petaling Jaya, Malaysia

    Found in: Talent MY C2 - 1 day ago

    Default job background
    Description

    AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious disease. But we're more than one of the world's leading pharmaceutical companies. We are trusted partners who are connected and integrated across the global enterprise, working closely with all functions from Commercial to Manufacturing. It opens up greater development opportunities for more responsibility on a global scale.

    At AstraZeneca we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. We're focused on the potential of science to address the unmet needs of patients around the world. We commit to those areas where we think we can really change the course of medicine and bring big new ideas to life.

    GBS-GCO (Global Commercial Operations) supports AstraZeneca's global brand teams and marketing companies to deliver quality commercial content to external stakeholders, including doctors, healthcare professionals and patients. We do this by promoting, producing and publishing best-in-class commercial content for marketers and our global sales force and embedding a digital compliance capability across the organisation.

    In order to deliver our Global Learning Services vision, we are looking for experienced Learning Shared Services Specialist will be responsible for managing the LMS, LCMS and LxP (Saba, Xyleme and Degreed) . They support customers and end user by working with individuals and administrators in the field to register, support e-learning and training support requests. They also work with various levels of operations by providing training and compliance reports. The Candidate will create/edit engaging learning content files consistent with client branding accompanied by Instructional Design or adult learning principles. The candidate will also be responsible for developing online training modules, collaborating with SME's to keep content relevant and updated, managing LMS. This position is responsible for gathering information from users and compiling and generating reports as needed. This individual will apply proven communication and writing skills along with operations knowledge and expertise in order to manage online training.

    Candidates will be responsible for managing business analysis and proposing/providing solutions for a business in learning domain. They will be working closely with Learning practitioners or stakeholders throughout the project lifecycle. This role requires Learning business/functional knowledge and packaged solution expertise on integration and supporting multiple learning platforms more efficiently. It involves strategizing and creating structured, reusable and relevant content management systems for the organization. Should be well versed in content management solutions for organizations including knowledge management, source content and optimization. They manage create and distribute reports on various learning platforms using tools like Micro Strategy.

    The candidate will be responsible for developing/editing online training modules, collaborating with SME's to keep content relevant and updated, managing LMS. Develop responsive online courses and other learning material in various formats (SCORM, TIN CAN, AICC, HTML5, iPdf). For IDA, the candidate will create interactive IDA sessions, add quizzes, videos, animation games and assessments as well as the audio. The Candidate should be comfortable in creating different types of IDA's and editing multimedia elements for different devices like PC, mobile, iPad etc., and managing/supporting LMS.

    Job Responsibilities:

    System Maintenance and Operations Support

  • Work with LMS provider to remain updated on system specifications and updates
  • Communicate updates and changes to the field as needed
  • Provide end-user support (application support, e-learning, training support requests, and other areas as requested)

    • Learning Administration Support

  • Management of courses, creating courses, classes, curricula, certifications and enrolling users using the registration desk, individually and or batch processes (Prescriptive Rule) and creating audience type.
  • Uploading various course content's such as (SCORM, AICC, documents and Videos) into LMS, attach it to the learning event and validate it in different platform's such as windows, Mac and Android (Mobile devices).
  • Management of Job role, creating roles and assign it to the end users based on business requirement.
  • Management of workspace, creating new workspace, creating workspace pages using HTML and linking the courses into the workspace and enabling access to the end users.
  • Management of Pathway, Plan, Skills, Insights and Groups in Degreed platform.
  • Proficient in supporting different LMS platforms like Saba, Degreed, Xyleme and SuccessFactors.
  • Communicate with various clients as needed in order to define requirements for a variety of training reports.
  • Recommend training solutions through personal experience and feedback from the clients to improve the current structure of offerings
  • Backup and troubleshoot material hosted on the LMS.
  • Prepare, deliver and manage reports, recommendations, or alternatives that address existing and future issues related to LMS data
  • Prepare, deliver and manage reports as requested from various business departments.

    • Documentation Support

  • Develop and maintain training and job aids for users (learners, instructors and business unit administrators) of the system.
  • Involve or contribute in create and maintain business project process and governance documents.
  • Should involve in creating the quality related documents.

    • Digital Content Production

  • Develop/edit course interface and instructional graphics and animations that illustrate critical concepts and desired learning outcomes, to be used in eLearning courses.
  • Developing contents, assessment questions, exercise considering delivery method as e- learning.
  • Translates instructional concepts from storyboard into interactive graphics or animations that reinforce the concepts specified by the instructional designer. Makes recommendations on approaches that enhance the quality of the learning experience.
  • Ability to resolve problems and provide support when problems occur with eLearning courses (SCORM) or other digital technologies (HTML5).

    • Quality Assurance

  • Adhering to the quality process such as peer audit and manual testing the assets pre and post go live.
  • Should contribute in creating the new quality process and documents.

    • Education, Qualifications, Skills and Experience

  • Bachelor's degree with minimum of 3 years of related experience working within an LMS environment (Preferred: Saba Cloud or Degreed or Xyleme ).
  • Experience in Content curation and troubleshoot on eLearning contents issues.
  • Experience with all aspects of learning solution development preferred.
  • Excellent communication skills in English and Mandarin (Oral and Written)
  • Experience in communicating with a variety of groups of customers at different levels.
  • The ability to communicate how the training program and reporting works to support the business needs.
  • Build productive working relationships with the business unit you support.
  • Communicate effectively and possess strong business writing skills.
  • Proficiency or ability to gain proficiency in eLearning software.
  • Proficiency in training curriculum development preferred
  • Effective organization and time management skills
  • Possess outstanding customer service skills.
  • Excellent time management skills with the ability to organize and prioritize effectively.
  • Strong understanding of the pharmaceutical / healthcare industry, market dynamics and major AZ business drivers
  • Strong oral and written communication skills
  • Ability to work independently.
  • CoinW

    Customer Service Specialist

    Found in: Foundit MY A2 - 6 days ago

    CoinW Malaysia, Kuala Lumpur Full time

    马来西亚中文客服招聘 · 岗位职责: · • 通过电子邮件、聊天和社交媒体等多种渠道处理来自全球客户的所有查询或问题。 · • 确认服务和程序改进的领域,并向助理经理/ 经理和主管提出建议。 · • 处理与网站、产品、平台和服务等相关的投诉和反馈。 · 任职要求: · • 拥有出色的中文口语和书面能力以及一般的英文口语和书面能力。 · • 拥有客户的服务能力以及积极的团队合作精神。 · • 有客服相关工作经验者优先,无经验也欢迎。 · • 愿意轮班工作。 · • 教育程度:大专以上文凭。 · 最好有: · • 解决方案思维。 · • 优秀的时间管理。 · ...

  • Best Com Malaysia Sdn Bhd

    Customer Service Specialist

    Found in: Foundit MY A2 - 14 hours ago

    Best Com Malaysia Sdn Bhd Malaysia, Kuala Lumpur Full time

    Job Responsibility · Job Requirements · Job Benifits · ç¦å1⁄4 · EPF · SOCSO · å èa · å1 ́å · æä3⁄4å1è­ · 季度å红 · Benefits · EPF · SOCSO · Annual incremental · Annual leave · Medical benefit · Training will be provided · Career development · ...

  • Funnel Duo Media Sdn Bhd

    Customer Service Specialist

    Found in: Foundit MY A2 - 14 hours ago

    Funnel Duo Media Sdn Bhd Petaling Jaya, Malaysia, Selangor Full time

    Job Responsibility · Job Requirements · Job Benifits · Annual and medical leave · Open Culture · Personal development opportunities · Career advancement opportunities · Working hours: Monday to Friday, 10AM to 7PM · Strategic office location, accessible via MRT (Surian MRT Statio ...

  • KAALI HR SDN. BHD.

    Customer Service Specialist

    Found in: Foundit MY A2 - 3 days ago

    KAALI HR SDN. BHD. Petaling Jaya, Malaysia, Selangor Full time

    Job Responsibility · Customer Service (handle VOICE CALL, CHAT & EMAIL - Mandarin + English Speaking Market) · Understand customer enquiries and respond via applicable channels: email, chat, and voice call and ensure they are answered or routed through the appropriate support cha ...

  • Daythree

    Customer Service Specialist

    Found in: Foundit MY A2 - 2 days ago

    Daythree Subang Jaya, Malaysia, Selangor Full time

    *PLEASE kindly read the JOB DESCRIPTION carefully before clicking on apply. · Job Description: · Preferably experience working in customer service environment. (Telesales & Recovery background would be considered as well) · Able to commit on rotational shift hours, with multiple ...

  • cake tella

    Customer Service Specialist

    Found in: Foundit MY A2 - 3 days ago

    cake tella Petaling Jaya, Malaysia, Selangor Full time

    Job Responsibility · Communicate Customer Enquiry via Whatsapp, Social Media, Phone Calls. · Handle Delivery order and Packaging. · Handle Complaints/crisis with appropriate solutions. · Ensure Customer Satisfaction and Operation Efficiency. · Communicate with Production Team to ...

  • Hitachi Careers

    Service Project Specialist

    Found in: beBee S2 MY - 3 days ago

    Hitachi Careers Petaling Jaya, Malaysia

    Description · Job description · Effectively monitor and control project progress and efficient resource utilization, project financials, oversee project invoicing status, cost, expense and cash flow, ensure that financial reporting is up to date, all the project related document ...

  • AstraZeneca

    Learning Shared Services Specialist

    Found in: Talent MY C2 - 1 day ago

    AstraZeneca Petaling Jaya, Malaysia

    AstraZeneca is a global, innovation-driven BioPharmaceutical business that focuses on the discovery, development and commercialisation of prescription medicines for some of the world's most serious disease. But we're more than one of the world's leading pharmaceutical companies. ...

  • Hitachi Careers

    Service Sales Specialist – Transformers Service Solutions

    Found in: beBee S2 MY - 14 hours ago

    Hitachi Careers Petaling Jaya, Malaysia

    Description · Your responsibilities: · Responsible on taking leverage the existing installed base and identifying and developing sales opportunities for Transformers Service Solutions, driving sales volume and margin goals assigned and establishing long-term customer relationsh ...

  • Novartis

    L & T Central Services Specialist

    Found in: Talent MY C2 - 1 day ago

    Novartis Petaling Jaya, Malaysia Full time

    Job Description · Location: Petaling Jaya #LI Hybrid · About this role: · In this role as part of Learning & Talent team, you would manage and administer U4G programs, both in the GxP & non GxP areas and partner with businesses to design effective learning solutions. You will wo ...

  • Crane Worldwide Logistics

    Client Service Specialist

    Found in: Talent MY C2 - 1 day ago

    Crane Worldwide Logistics Shah Alam, Malaysia Full time

    Job Responsibilities: · Prepare documentation, AirWay Bil / Bill of Lading · Track and trace cargo as necessary to ensure proper movement and delivery. · Provide accounting department with proper and correct billing information. · Communicate with customers regarding disposition ...

  • Best Com Malaysia Sdn Bhd

    Livechat Customer Service Specialist

    Found in: Foundit MY A2 - 14 hours ago

    Best Com Malaysia Sdn Bhd Malaysia, Kuala Lumpur Full time

    Job Responsibility · Job Requirements · Job Benifits · ç¦åï1⁄4 · EPF · SOCSO · å èa · å1 ́å · æä3⁄4å1è­ · 季度å红 · Benefits · EPF · SOCSO · Annual incremental · Annual leave · Medical benefit · Training will be provided · Career development · ...

  • Persolkelly

    Customer Service Specialist

    Found in: Foundit MY A2 - 14 hours ago

    Persolkelly Malaysia, Selangor Full time

    Job Details: · Position : Customer Service Specialist (AU) · Company Industry : Medical · Working Hours : Mon - Fri (5:30am to 2:30pm - Malaysia Time) | ..Rotation shift - subjected to business needs · Working Duration: 12 months tenure with PERSOLKELLY · Overtime: Depends on Bu ...

  • Evernex

    Service Desk Specialist

    Found in: Foundit MY A2 - 14 hours ago

    Evernex Malaysia, Kuala Lumpur Full time

    We are looking for Mandarin speakers · Rotation schedule · Working within a busy Service Desk, the Service Desk Specialist is responsible of calls handling, 1st Level Diagnosis and Support, following and driving the progresses from the case opening to its closure. · Key responsi ...

  • Belco Distribution Sdn Bhd

    Customer Service Specialist

    Found in: Foundit MY A2 - 3 days ago

    Belco Distribution Sdn Bhd Malaysia, Selangor Full time

    Job Responsibility · Provide professional technical advice or support to customers and the company sales team. · Perform/Replacement system/product and product troubleshooting and other after-sales support. · Build a good relationship with customers. · work in the office, only at ...

  • Agensi Pekerjaan EPS Consultants Sdn Bhd

    IT Service Management Specialist

    Found in: Foundit MY A2 - 2 days ago

    Agensi Pekerjaan EPS Consultants Sdn Bhd Selangor, Malaysia Full time

    Location: Sunway Geo · Mode: Rotational Shifts - Morning, Afternoon, Night (once every month) · Arrangement: Either RTO or hybrid. · This role oversees several key functions to ensure our customers receive the most from their Unified contact with client. This role is the single ...

  • Goodnite Rooms

    Customer Service Specialist

    Found in: Foundit MY A2 - 2 days ago

    Goodnite Rooms Malaysia, Selangor Full time

    Job Responsibility · Attending to incoming complaint calls. · Entering complaint cases in the system. · Create sales order and Goods Return Note in SQL. · Calculating standard repair charges. · Requesting non-standard repair charges from Costing Department. · Ad hoc job assigned ...

  • Net2Source Inc.

    Customer Service Specialist

    Found in: Foundit MY A2 - 4 days ago

    Net2Source Inc. Malaysia, Selangor Full time

    Hi , · Greeting from Net2Source · Position- customer service executive · Language- Japanese · Location- Malaysia · Shift timing- 5 days working , Rotational Shift · Job Description: · The applicant is expected to behave as an extension of the brand and take care of our custom ...

  • Byte Dance

    Moderation Service Specialist

    Found in: Foundit MY A2 - 3 days ago

    Byte Dance Malaysia, Kuala Lumpur Full time

    Responsibilities · About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us ...

  • Klook

    Specialist, Service Recovery

    Found in: Foundit MY A2 - 14 hours ago

    Klook Malaysia, Kuala Lumpur Full time

    About Klook · We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. · Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables mor ...