- Knowledgeable in Azure, Dynamics 365, AWS, or any related tools/technologies
- Tech-savvy, good knowledge of Cloud and IT Service Management
- Assist customers' technical requests and take care of any technical issues.
- Build strong customer relationships, especially with key customer stakeholders and sponsors to enable quality solution planning, delivery execution and governance
- Know the customer and understand their expectations with their reactive support experience
- Understand the customer's business, priorities and IT objectives in order to develop and manage the delivery of support services to enable customers to fulfill the value of Microsoft products and cloud services
- .ocus on support issues and orchestrate support teams to resolve customer concerns to ensure customer satisfaction
- Always strive to provide exceptional customer experience
- Manage customer expectation and lead them to customer satisfaction
- Keep track of key account metrics (defined internal metrics)
- Monitor reactive cases owned by internal support organizations
- Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health
- Communicate the progress to both internal and external stakeholders.
- Handle high-risk escalations and gather/analyze information as needed to support the customer
- Understand the cause of the escalation, its business impact, and level of urgency from Customer and other stakeholders
- Work with engineers as needed to investigate the customer issue further to understand the root cause to drive prevention.
- Establish a customer obsession approach that puts the customer and the customer operational health in the center.
- Degree or Diploma holder, with minimum 5-7 years of experience in supporting enterprise technologies or equivalent such as Azure, Cloud, 365 etc
- Rotational shift applies.
- Strong Cantonese and English proficiency, written and verbal communication skills
- Positive, energetic, enthusiastic attitude
- Strong attention to detail
- Excellent at multi-tasking & task prioritization
- Skilled use of the Microsoft Office Suite, e.g. Word, Outlook, PowerPoint, etc.
- Ability to apply judgement in high pressure situations with minimal external guidance
- Strong ability to comprehend written communications
- Understanding of reactive case lifecycle and troubleshooting methodology
- Track record in successfully coordinating activities that involve cross-team of internal/external contacts
- ITIL FoundationTM certified (or equivalent).
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Employee Lifecycle Management Specialist
Found in: Foundit MY A2 - 2 days ago
Roche Diagnostics Corporation Malaysia, Selangor Full timeRoche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we ...
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Group Consolidation Specialist/Manager
Found in: Talent MY C2 - 2 days ago
NodeFlair Klang, Malaysia Full timeJob Highlights: · Generous Leave: Enjoy 20 days of annual leave to recharge and explore. · Professional Growth: We reimburse professional memberships to support your career development. · Comprehensive Benefits: Stay healthy and secure with our excellent medical and dental benefi ...
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Application Sales Manager/Specialist 1
Found in: Talent MY C2 - 2 days ago
Grifols Selangor, Malaysia Regular Full time¿Te gustaría unirte a un equipo internacional que trabaja para mejorar el futuro del sector de la salud? ¿Quieres contribuir a mejorar la vida de millones de personas? Grifols es una compañía global del sector de la salud que desde 1909 mejora la salud y el bienestar de las perso ...
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Application Sales Manager/Specialist 1
Found in: beBee S2 MY - 4 days ago
GRIFOLS, S.A. Selangor, Malaysia· ¿Te gustaría unirte a un equipo internacional que trabaja para mejorar el futuro del sector de la salud? ¿Quieres contribuir a mejorar la vida de millones de personas? Grifols es una compañía global del sector de la salud que desde 1909 mejora la salud y el bienestar de las pe ...
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Sales Specialist or Manager Option to Work Remotely
Found in: Foundit MY A2 - 1 day ago
Full2House Malaysia Sdn. Bhd. Malaysia, Selangor Full timeJob Responsibility · Responsible for the development, management and training of industry channels and potential customers for the EC2 system and Fubit cross-border e-commerce platform in the Malaysian market · Responsible for completing the monthly, quarterly and annual performa ...
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Senior Officer/Manager, Mortgage Specialist, Klang Branch
Found in: Talent MY C2 - 2 days ago
United Overseas Bank Selangor, Malaysia Full timeSenior Officer/Manager, Mortgage Specialist, Klang Branch · Posting Date: 18-May-2023 Location: Selangor, MY · Company: United Overseas Bank (Malaysia) Bhd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 bra ...
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Senior Officer/Manager, Mortgage Specialist, Kepong Branch
Found in: Talent MY C2 - 2 days ago
United Overseas Bank Selangor, Malaysia Full timeSenior Officer/Manager, Mortgage Specialist, Kepong Branch · Posting Date: 17-May-2023 Location: Selangor, MY · Company: United Overseas Bank (Malaysia) Bhd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 br ...
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Senior Officer/Manager, Mortgage Specialist, Damansara Uptown Branch
Found in: Talent MY C2 - 2 days ago
United Overseas Bank Selangor, Malaysia Full timeSenior Officer/Manager, Mortgage Specialist, Damansara Uptown Branch · Posting Date: 18-May-2023 Location: Selangor, MY · Company: United Overseas Bank (Malaysia) Bhd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more t ...
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Enterprise Master Data Management Operations Specialist(1-Year Contract)
Found in: Talent MY C2 - 2 days ago
Roche Services (Asia Pacific) Sdn Bhd Selangor, MalaysiaThe Position · Job Responsibilities: · SAP according to the Vendor Master Data SOP. · Enters vendor data in MDGS platform based on the user requests (Step 10) · Approve the data and enhancements based on appropriate supportings (Step 20) · Verification of the bank details based ...
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KOL Management Specialist
Found in: Foundit MY A2 - 20 hours ago
Hebe Beauty Style Malaysia Petaling Jaya, Malaysia, Selangor Full timeAbout Hebe Beauty: · Founded in 2018, HEBE BEAUTY is an international cosmetics powerhouse dedicated to redefining beauty standards worldwide. Our mission is to provide top-notch, meticulously crafted beauty essentials accessible to everyone. · With a strong presence in Indonesia ...
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Talent Management Specialist
Found in: Foundit MY A2 - 1 day ago
MCC Label Petaling Jaya, Malaysia, Selangor Full time· Description · Build your Career with an Industry Leaderat our Shared Services Centre in Malaysia. · As a global leader in premium label solutions, our purpose is to deliver the world's best label solutions that help our customers build their brands, while adding value to our e ...
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Product Management Specialist
Found in: Foundit MY A2 - 4 days ago
CelcomDigi Petaling Jaya, Malaysia, Selangor Full timeResponsibilities /Accountabilities · Support execution of product strategy and framework that is aligned with business goals and targets. · Plan and propose timeline and tasks to ensure timely delivery of the product roadmap. · Define and write product specifications, including ...
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Product Management Specialist
Found in: Foundit MY A2 - 4 days ago
JIE Careers - OPPO Authorized Exclusive Distributor Malaysia Petaling Jaya, Malaysia, Selangor Full timeJob Summary: · To conduct market trend research and data analysis to manage IOT (wearables) product line life cycle from new product launch to product end of lifecycle to support sales and marketing campaigns. · Job Description · • Plan go-to-market initiatives to support sales c ...
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People Readiness, Change Management Specialist, APAC
Found in: Foundit MY A2 - 4 days ago
PPG Shah Alam, Malaysia, Selangor Full timeThe Change Management Specialist, APAC you will support the regional change strategy and supporting initiatives by applying change management methodologies, communication planning, and organizational readiness support to PPG's S/4 Transformation. You will also have responsibility ...
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People Readiness, Change Management Specialist, APAC
Found in: Foundit MY A2 - 3 days ago
PPG Shah Alam, Malaysia, Selangor Full timeThe Change Management Specialist, APAC you will support the regional change strategy and supporting initiatives by applying change management methodologies, communication planning, and organizational readiness support to PPG's S/4 Transformation. You will also have responsibility ...
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People Readiness, Change Management Specialist, APAC
Found in: Foundit MY A2 - 3 days ago
PPG Shah Alam, Malaysia, Selangor Full timeThe Change Management Specialist, APAC you will support the regional change strategy and supporting initiatives by applying change management methodologies, communication planning, and organizational readiness support to PPG's S/4 Transformation. You will also have responsibility ...
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People Readiness, Change Management Specialist, APAC
Found in: Foundit MY A2 - 3 days ago
PPG Shah Alam, Malaysia, Selangor Full timeThe Change Management Specialist, APAC you will support the regional change strategy and supporting initiatives by applying change management methodologies, communication planning, and organizational readiness support to PPG's S/4 Transformation. You will also have responsibility ...
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People Readiness, Change Management Specialist, APAC
Found in: Foundit MY A2 - 4 days ago
PPG Shah Alam, Malaysia, Selangor Full timeThe Change Management Specialist, APAC you will support the regional change strategy and supporting initiatives by applying change management methodologies, communication planning, and organizational readiness support to PPG's S/4 Transformation. You will also have responsibility ...
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People Readiness, Change Management Specialist, APAC
Found in: Talent MY C2 - 2 days ago
PPG Shah Alam, MalaysiaKey Responsibilities · •Assess and understand the current state of our capacity for change and identifying the gaps and opportunities for improvement. · •Identification and analysis of change impacts related to the APAC region. · •Deliver change management plans that foster tran ...
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Employee Lifecycle Management Specialist
Found in: Talent MY C2 - 2 days ago
Roche Petaling Jaya, Malaysia Full timeThe Position · Position summary · At Roche, we named our HR lifecycle support team "ELM", which stands for Employee Lifecycle Management. · The ELM team provides customer service and advisory support to HR and business partners on global HR systems and processes and ensuring e ...
IT Service Management Specialist - Selangor, Malaysia - Agensi Pekerjaan EPS Consultants Sdn Bhd
Description
Location: Sunway Geo
Mode: Rotational Shifts - Morning, Afternoon, Night (once every month)
Arrangement: Either RTO or hybrid.
This role oversees several key functions to ensure our customers receive the most from their Unified contact with client. This role is the single point of contact (SPOC) and is responsible for all the Reactive Support experience of the customer, including accountable for customer-facing ownership during escalations, and empowered to elevate/escalate within engineering based on business justification. This will require establishing and maintaining strong relationships with current customers and addressing their technical support needs, while managing expectations and orchestrating internal client resources as needed to achieve those expectations to a high standard. Besides building strong relationships with customers, they must be able to understand the current products and services. Provide insights on the customer's problems and addressing pain points.
1. Technical Know-How
2. Relationship Management
3. Incident Administration
4. Escalation Handling
5.Critical Thinking
Required:
Preferred: