Customer Service Specialist - Petaling Jaya, Malaysia, Selangor - KAALI HR SDN. BHD.

KAALI HR SDN. BHD. Petaling Jaya, Malaysia, Selangor

4 hours ago

Full time

Description

Job Responsibility

Customer Service (handle VOICE CALL, CHAT & EMAIL - Mandarin + English Speaking Market)
Understand customer enquiries and respond via applicable channels: email, chat, and voice call and ensure they are answered or routed through the appropriate support channel
Ensure all SLAs are met accordingly- Demonstrate strong customer service orientation and take responsibility to ensure customers are satisfied
Provide a high level of professionalism and competent customer service- Able to communicate effectively with customers in a friendly and polite manner by following processes in place

Job Requirements

Must have 1 year experience in customer service.
Must fluent in Mandarin & English language.
Minimum degree is required for this role.

Job Benifits

Shift allowance
KPI Allowance
Medical and Insurance
EPF/Sosco
Near to LRT Station
Full-time Employment

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