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Subang Jaya

    Customer Onboarding Specialist - Subang Jaya, Selangor, Malaysia - DHL Express (Malaysia) Sdn Bhd

    DHL Express (Malaysia) Sdn Bhd
    DHL Express (Malaysia) Sdn Bhd Subang Jaya, Selangor, Malaysia

    1 day ago

    dhl express (malaysia) sdn bhd background
    Full time Transportation / Logistics
    Description

    We are hiring a talents who is able to facilitate, overseas and directs the customer implementation processes with internal & external stakeholder in Malaysia. Apart from the process, this role executes all implementation projects, including sustainability on quality and performance after customer implementation.

    Job Responsibility:

    • Focuses on monitoring, evaluating, and optimizing the performance and outcomes of implemented customer projects against day-to-day operations
    • Ensuring that they align with customer requirement and deliver the expected performance and benefits.
    • Responsible for implementation function and, success of customer onboarding
    • Manages and implement global and regional implementation initiatives and rollouts
    • Contribute and implement business strategy and objectives toward Company growth
    • Propose and design solution in internal & external IT integrations involving customer systems
    • To study and identify processes to increase company competency in implementation process and qualification, includes certifications and training.
    • Coordinates with all stakeholders and content experts to achieve seamless implementation
    • Drives and supports process compliance (incl. KPI monitoring and enforcement)

    We are expecting the incumbent to meet these requirements:

    • Min. 2 years of working experiences as related to Process-Driven and Customer Engagement for business onboarding.
    • Bachelor's Degree in Logistics, Business Studies or any relevant academic background.
    • The incumbent needs to be proficient in stakeholder engagement to ensure seamless experience for our customer.
    • Skillset require includes prioritizing, organizational skills, attention to detail, and proficiency in Microsoft Excel.
    • This position is located in USJ 25, Subang Jaya.

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