- Manage End-to-End Client Onboarding (Account Review, Setup, Config, Test-Run) within implementation plan
- Updating of all Client Onboarding activates in CRM
- Handle 1st level Technical Support via Web, Phone, Chat and Email within stipulated timing
- Manage client updates on all escalated (2nd level) support issues till resolved without the need for Team Lead's intervention
- Document all troubleshooting and problem resolution steps
- Create Help Center FAQs and Knowledge Articles
- Perform any other activities as assigned by Team Lead
- Diploma/Degree preferably in computer science, software engineering, or any IT-related course
- 3 years experience working in technical support, client onboarding, professional services, OR customer success teams
- Active listening and excellent Soft Skills
- Experience with / Zendesk / Microsoft Teams / Zoom will be an advantage
- Proficiency in Multi-tasking and good time management
- The ideal candidate should possess proficiency in both English and Mandarin, with fluency in Cantonese considered advantageous for engaging effectively in the Chinese market.
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Onboarding Specialist
22 hours ago
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2 days ago
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Customer Onboarding Specialist- Mandarin
2 days ago
Abhidi Solution Private Limited Kuala Lumpur, MalaysiaAs a Customer Onboarding Specialist, you'll play a pivotal role in ensuring our customers seamlessly transition into their Enterprise Agreement (EA) and begin their journey with CISCO's products and services. You will engage with customers early in their lifecycle, providing guid ...
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22 hours ago
Engage International Sdn Bhd (KATCH) Kuala Lumpur, Malaysiao Provide an incredible onboarding experience for merchants. You will be supporting the on-the-ground sales team in closing deals · - Develop new efficiencies to shorten the onboarding sales stage, using your learnt extensive product knowledge across a whole product suite. · - Pe ...
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Onboarding Specialist
4 days ago
GETWONDERS SDN. BHD. Malaysia, Kuala Lumpur Full timeJob Overview: · We are seeking a proactive and process-centric individual to join our team as an Onboarding Operations Specialist. As a key member of our onboarding team, you will be responsible for managing and executing the onboarding process for new clients signing up for our ...
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4 days ago
TODAK HOLDINGS SDN BHD Cyberjaya, Malaysia**Company Background**: · **"" **is the latest addition to the Todak Holdings portfolio, a startup born out of a commitment to innovation and a desire to create solutions that enhance the lives of people in our communities. Our app aims to provide a convenient and efficient platf ...
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4 days ago
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Customer Onboarding Specialist
1 week ago
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Customer Onboarding Specialist
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Customer onboarding specialist
1 week ago
Dhl Express Selangor, Malaysia Full timeWe are hiring a talents who is able to facilitate, overseas and directs the customer implementation processes with internal & external stakeholder in Malaysia. Apart from the process, this role executes all implementation projects, including sustainability on quality and performa ...
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Patient Coordinator
5 days ago
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Customer Onboarding Specialist - Malaysia, Kuala Lumpur - JustLogin
Description
Join Our Team at JustLogin
JustLogin is the go-to cloud-based HR platform that simplifies HR workflow for businesses of all sizes. By providing intuitive solutions for HR, Payroll, and Attendance Management, we empower organizations to streamline their operations and enhance employee engagement. Awarded multiple times for innovation and service excellence, JustLogin is more than just a software provider—we are a partner in driving transformative change for businesses globally. As we continue to expand, we are looking for passionate individuals to join our dedicated team. If you are eager to make a significant impact in a dynamic industry, explore a career with us.
Job Description
We are looking for an experienced, service-oriented, eager-to-grow individual who ensures customers are always setup for success (onboard) and resolve customers issues whatever it takes (technical support). You should be enthusiastic, customer orientated and endeavor to create memorable unique one-of-a-kind customer journeys with JustLogin. Having knowledge of HR processes (across Southeast Asia) and an understanding of SaaS/Cloud based solutions will be an advantage.
Key Responsibilities
Key Requirements
What We Offer:
At JustLogin, we are committed to fostering a workplace where employees can flourish and find professional fulfillment. We provide competitive compensation packages, opportunities for advancement, and a supportive work environment where innovation and initiative are highly valued.