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George Town

    Customer Support Mandarin Speaker - Penang, Malaysia - Innovatz Global LLC

    Innovatz Global LLC
    Innovatz Global LLC Penang, Malaysia

    5 days ago

    Default job background
    Full time Customer Service / Support
    Description

    Role:
    Customer Success Specialist(Mandarin Speaker)

    Location:
    Penang


    Duration:
    Fulltime


    Job Description:

    Job Description:

    • Experience in customer facing environments (phone, chat, in person, etc.) interaction in some
    capacity (can include volunteer work, or project work while in school)


    • Demonstrates passion for customer service, ownership of the customer experience and
    determination to deliver a comprehensive resolution


    • Obsesses over the customer experience and constantly strives to exceed their expectations
    • Able to communicate clearly and effectively, both written and verbal in English AND Cantonese
    • Able to effectively tailor communication and style to differing audiences and read verbal and
    non-verbal cues


    • Approaches problems flexibly and is able to adapt and modify approach without
    compromising outcome


    • Providing a high caliber Customer interaction as measured by Client's call quality reports, call
    audits, and customer satisfaction survey;


    • Presenting to the public a strong working expertise in all Client Supported Products (now and
    in the future) as measured by Client's call quality reports, call audits, and customer satisfaction
    survey scores;


    • Ensuring innovation and quality in all Customer interactions as measured by Client's call quality
    reports and customer satisfaction survey;


    • Capturing all required data elements in Client's internal Online Store and other systems of
    record as required by the Client's training and operational procedures;


    • Maintaining a general awareness of Client's strengths in the industry; and
    • Assisting Customers by answering queries relating to their order status, changes and delivery
    timeframes.
    Thanks,
    Siva
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