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    Technical Support Lead - Kuala Lumpur, Malaysia - Randstad Malaysia

    Randstad Malaysia
    Randstad Malaysia Kuala Lumpur, Malaysia

    6 days ago

    Randstad Malaysia background
    Full time
    Description

    Technical Support Lead

  • SaaS provider
  • Hybrid work & flexible
  • Exciting Emerging AI products about the company

    Your future employer is a groundbreaking SaaS provider revolutionising the enterprise landscape with in-house decentralised AI solutions. They empower enterprises to harness the power of artificial intelligence, providing automation and enabling seamless adoption of AI into their daily execution and operations. As they continue to disrupt the industry, we are seeking a passionate and innovative Technical Support Lead to join their dynamic team. about the job

    The position entails the responsibilities for overseeing and managing a team of representatives to ensure the delivery of exceptional service and support to stakeholders; You will be the manager, initiating the recruitment process of your team. Key Responsibilities
  • Lead and manage a dedicated team, fostering a collaborative and productive environment
  • Oversee daily team operations, ensuring efficiency and the successful execution of tasks
  • Monitor quality regularly, employing strategies that consistently elevated stakeholder's satisfaction levels to new heights
  • Provide continuous coaching and mentorship to your team, empowering their growth and skill enhancement, while promoting best practices
  • Educate and train your subordinates on cutting-edge processes and best practices, guaranteeing top-tier performance
  • Serve as the go-to reference when tackling complex issues, facilitating seamless communication within the team about the manager / team This role is for you if you enjoy and excel in working within a young and driven team, and working in a company where support is given to help employees to achieve their full potential in their career.

    skills & experience required
  • Prior experience working on SaaS product / environment
  • Good understanding of tech jargons
  • You have at least 6+ years experience in related role
  • Leadership abilities - at least 1 year of experience in a leadership role
  • Strong communication skills
  • Technical Proficiency: Proficiency in relevant software applications, customer support platforms, and technical troubleshooting skills. Familiarity with CRM systems, helpdesk software, and other support tools is advantageous.
  • Strong problem-solving skills
  • Empathy If you share the same passion, fun, energetic and would like to work in a progressive and forward thinking environment, kindly send your latest CV to us by applying or give us a call for a confidential discussion.

    Desiree Mu | Randstad experience 6 years
    skills Leadership, Problem Solving, Technical Proficiency,
    qualifications no additional qualifications required
    education Associate Degree/Diploma
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