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    Service Desk Analyst - Selangor, Malaysia - Net2source LLP

    Net2source LLP
    Net2source LLP Selangor, Malaysia

    2 days ago

    Default job background
    Part time
    Description

    • Position – IT service desk Analyst(English)
    • 1 year of contract

    Payroll Company:
    Net2source


    • Shits is rotational (24*7)
    • Location – CyberJaya
    The Service Desk provides a single point of contact for all IT problems and enquiries.

    Service Desk takes responsibility of the total end to end management of all calls (from the initial contact, until the call is closed) and provides End-to End Tier 1 Incident Management support for all Desktop related problems and queries.

    The Service Desk Analysts are IT-skilled and provide complex technical advice to customers on queries and requests related to all aspects of the desktop area and to ensure that this support meets the established Service Level Agreements and quality standards.

    Skill set & Experience

    General


    • Experience of working in a large customer focused environment;
    • At least 1 year's experience in a customer service industry, preferably IT based;
    • At least 2 years experience of working in a helpdesk/customer handling environment;
    • Fresh graduates with IT knowledge is welcome to apply.
    • Previous working experience in a multinational Service Desk/Helpdesk environment for 1 to 2 years is an definite added advantage
    • Good interpersonal skills and customer interface skills – both on the phone and in person with
    o customers and colleagues


    • Good written and verbal communication skills – in particular verbal and telephone enquiry handling skills in business fluent English
    • Excellent listening skill
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