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    Business Development Representative - Kuala Lumpur, Malaysia - TDCX (MY) Sdn Bhd

    TDCX (MY) Sdn Bhd
    TDCX (MY) Sdn Bhd Kuala Lumpur, Malaysia

    2 days ago

    Default job background
    Full time Customer Service / Support
    Description
    Job Summary:
    This is a front-line customer engagement role responsible for pre-sales activities with customers. The Business Development Representative will use their knowledge of Cloud Services to help customers identify their needs in migrating to a cloud environment, leverage their sales acumen to navigate the selling cycle, close the sales, and ultimately work on the renewal of the Cloud Agreement. A team member in this role will be required to keep up to date with the latest breakthroughs in Cloud Services and work cross-functionally with different teams.
    Regular activities in this role include:
    • Generating opportunities from marketing qualified leads or self-generated leads
    • Assessing customers' needs and translating those to Cloud Products and Services
    • Developing opportunities in alignment with the customer buying process and closing sales
    • Working collaboratively with other team members to identify cloud solutions
    • Collaborating with Technical Sales Team, Field Sales Team, and Solution Provider
    • Driving consumption and extending the customer lifecycle by engaging in renewal activities
    Responsibility/Activity:
    • Identify and profile potential prospects
    • Manage assigned leads or end customers via telephone to detect potential business opportunities
    • Qualify leads into opportunities via BANT methodology, and generate up-sell and cross-sell opportunities
    • Managing pipeline, forecasting business, and developing influential relationships with existing customers
    • Administering CRM tools, goals, Salesforce
    • Collaborate with country field managers and engage resources to drive opportunities to closure
    • Supporting territory performance with revenue generation activities: Using aggressive hunting and farming techniques, assessing customer current/future technology needs engaging in follow-up discussions with customers
    • Presenting the value proposition to close deals and preparing necessary sales documentation
    • Follow up and conduct necessary sales activities on active opportunities until the deal closes
    • Follow up on dedicated marketing campaigns, assign leads to partners, lead follow-up concerning status and processing, check leads that have been converted into opportunities.
    Qualifications:
    • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
    • Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
    • Strong time management skills and motivation to exceed expectations
    • Enjoy working in a fast-paced environmentand be able to balance multiple tasks at the same time
    • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
    • Excellent verbal and written communication skills in English and the language of supporting market
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