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    Client Management, Manager - Petaling Jaya, Malaysia - Hunters International Sdn Bhd

    Hunters International Sdn Bhd
    Hunters International Sdn Bhd Petaling Jaya, Malaysia

    6 days ago

    Hunters International Sdn Bhd background
    Description

    About the Company

    Our client is the leading Market Expansion Services provider for companies who want to grow their business in Malaysia and they are looking for a dynamic individual to join them to manage client accounts to ensure smooth client business integration and drive business growth of clients

    Job Responsibilities

    Business Metrics

    • Managing operating departmental budgets and costs
    • Accountable for net sales/EBIT/headcount responsibility, where applicable

    General

    • Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
    • Develop business and marketing plans in coordination with clients to achieve overall business objectives and profitability
    • Gather and report client operational results in comparison to KPIs set in the service level agreements
    • Explore any opportunities of new products or product expansion; manage the contract renewal process
    • Take necessary actions to resolve clients' operational issues/service complaints
    • Manage and schedule business communications and business review meetings with clients' management teams
    • Act as front-line representative with the client management team to facilitate ad hoc operational issue resolution, escalating to senior management as appropriate
    • Act as a representative to communicate all other necessary issues to clients' management teams

    Leadership

    • Manage and oversee teams delivery of team/function goals to drive execution against goals set
    • Drive and manage learning and development of team in the area of Client Management and behaviors to achieve team/function goals
    • Drive self-learning and improvement in the area of Client Management and behaviors as part of continuous learning


    Job Requirements

    • Bachelors degree in Business Administration, or an equivalent degree
    • Minimum 5 years experience in a similar role and 2 years experience in a managerial capacity
    • Demonstrate strong understanding of clients' industry/business/products
    • Demonstrate strong client management and communication skills
    • Proven project management skills
    • Strong analytical background and knowledge of statistical analysis methods
    • Demonstrate appreciation and respect for cultural sensitivities, especially in cross-country/-cultural interactions
    • Demonstrate fluency in English, both written and spoken
    • Demonstrate proficiencies in office productivity tools (e.g. Excel, Word and PowerPoint)

    Remuneration

    • RM 6,500 - RM 9,000

    Consultant in charge

    Nicole Yap | Whatsapp) |

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