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    Admin Executive - Selangor, Malaysia - XOX Com Sdn Bhd

    XOX Com Sdn Bhd
    XOX Com Sdn Bhd Selangor, Malaysia

    2 days ago

    Default job background
    Full time Retail
    Description
    JOB SUMMARY
    Candidate will be responsible for assisting general administrative tasks and system support.

    JOB RESPONSIBILITY

    • Perform administrative task, reporting and assisting management for smooth operational.
    • Assist managers to gather data for analysis and do monitoring.
    • Arrange and conduct meeting for further discussion with call center agent and Team Leader.
    • Key person to monitor and maintain documentation up to date in call center to avoid overlook and missing files.
    • Required to assign outbound agent to perform call back upon request and provide analysis.
    • Monitoring and troubleshooting notebook, connection, VPN, and systems of all remote staff when having problem.
    • Compile and analysis update from managers for further reference and forecasting.
    • Work closely with other department for any request and enquiries required.
    • Escalating to relevant team such as infra and opt for any issue related.
    • Join meetings with vendors Celcom, TM, Mlabs to gather update and resolution.
    JOB REQUIREMENT (SKILLS)

    • Basic knowledge in IT management and able to provide technical support like troubleshoot the reported issue received from the team.
    • Proficient in Microsoft Office.
    • Strong reporting and analysis skills.
    • Good command of both spoken and written English and Bahasa Malaysia.
    JOB REQUIREMENT (BEHAVIOURAL)

    • Attention to detail, positive attitude, and willingness to learn.
    • Ability to work both as part of a team and independently.
    • Positive attitude and mindset in delivering performance.
    QUALIFICATION

    • Candidate must possess at least a Diploma in any field.
    • Minimum of 1 year of working experience in Telco, IT & administrative background.
    • Knowledge in IPPABX.
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