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    Service Desk Analyst - Selangor, Malaysia - Ctc Global Sdn Bhd

    Ctc Global Sdn Bhd
    Ctc Global Sdn Bhd Selangor, Malaysia

    3 days ago

    Default job background
    Part time Sales
    Description
    Responsibilities
    Recording user information, verify and update in the helpdesk system
    Performing 1st level problem troubleshooting
    Documenting problems – log all problems and inquiries in the helpdesk system, enter in the ticket detailed description of the problem
    Prioritize problems – assigning problems to the proper category in the helpdesk system
    Routing/escalating calls to appropriate level 2 resolving group as per defined escalation process
    Monitor, update and close calls

    Requirements
    Candidate to possess at least a Diploma or Bachelor's Degree in Computer Science/Information Technology or equivalent
    Good interpersonal, communications and written skills; professional e-mail and telephone conduct. Fluent in English, both written and spoken
    Ability to work under pressure and be highly pro-active in prioritizing issues and tasks
    Ability to work across organizational boundaries in a professional manner
    Attendance adherence is essential for this role
    Applicants must be willing to work in Petaling Jaya
    Applicants should be Malaysian citizens
    1 year contract position
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