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Kuala Lumpur

    Trainer - Listing & Content, MY Marketplace - Malaysia, Kuala Lumpur - Shopee

    Shopee
    Shopee Malaysia, Kuala Lumpur

    4 days ago

    Shopee background
    Full time Technology / Internet
    Description

    Job Description:

    • Identify training opportunities from various channels, like data studying and feedback collection, and develop individualized and group training plans to address varying needs.
    • Develop interactive, and quality training curriculum for both online and offline training.
    • Improve existing training curriculum to drive for higher training efficiency.
    • Conduct continuous training and development programs for the trainees by formulating and facilitating training programs to enhance policy knowledge and moderation skills.
    • Prepares training materials, administers tests and role-plays, as well as complete daily reports on your training experience.
    • Actively works with the QA, SOP, KB and Operations to ensure alignment of product features, technical specifications, processes and so on.
    • Drive for continuous improvement of training related success measurements

    Requirements:

    • BA/BS degree or equivalent practical experience.
    • Works comfortably with Microsoft Word and Excel.
    • 1-3 years experience in instructional designing and training delivery, preferably within Customer Service, Seller Service or E-Commerce.
    • Experience in e-commerce or marketplace platforms is a plus.
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