Jobs
>
Kuala Lumpur

    My Services Analyst - Kuala Lumpur, Malaysia - BP Business Service Centre Asia Sdn Bhd

    BP Business Service Centre Asia Sdn Bhd
    BP Business Service Centre Asia Sdn Bhd Kuala Lumpur, Malaysia

    1 week ago

    Default job background
    Full time
    Description

    Job Description:

    The MyServices Analyst is part of the MyServices Team that provides business process support to colleagues in the global BP business.

    The team provides critical front-line support to Accountants, Consolidation Unit Submitters responsible for data submissions, External Financial Reporting, Segment Reporting teams, and the Balance Sheet Assurance (BSA) community. Across our finance solutions, there are over 5,000 global users supported. This is a high-pressure customer-facing role and the role holder must develop a very good working understanding of the solutions and end-to-end processes undertaken in finance.

    The role requires a high degree of technical competency coupled with accounting knowledge and understanding how accounting transactions are processed in a systems environment. The role holder must also develop a strong working knowledge of our finance solutions and would be expected to be able to build up SME knowledge in one or more applications in the landscape. The role holder must therefore possess a good understanding of accounting principles and be able to assist the team's manager in supporting the needs of the people they support. The team are also responsible for providing end-user training from time to time.

    Key Accountabilities:

    • Provide user support to GBS and business reporting teams & accounting centres, finance & other functions, segment& MI teams, and group accounts
    • Promote adherence to the policies, standards, and governance processes set by group, segment, and the Data Management teams.
    • Support the finance data framework (FDF) system and process to ensure defined use cases are operable and understood
    • Support the period end close, including coordination of special periods usage, Balance Carry Forward (BCF), and consolidation processes (BCS)
    • Provide support to the finance users, Segment & Business Control teams in completing the quarterly BSA cycle
    • Provide oversight of transactional data flows from source systems into the Finance Business Warehouse (FBW) and through to the BCS solutions for Group and Statutory consolidation
    • Assist with system maintenance activities of Period End Close and BSA cycles, e.g., period locks, calendar updates
    • Assist the manager in providing critical daily input during the close for inclusion in the daily close meetings conducted for each workday of the World Class Close
    • Ensure tickets are raised by users for all service requests, defects, enhancements and identify any items that are close critical, and follow up with users upon resolution.
    • Support effective time zone coverage through being available when necessary to ensure appropriate and capable holiday and weekend customer support is available during critical workdays.
    • Use the toolsets to monitor the business for timely completion of activities and clearing of data errors offering proactive assistance
    • Commit to develop sufficient knowledge of the Harmonised Data Set (HDS) and associated mapping structures to provide assurance of data integrity via monitoring of FBW data and associated systems
    • Attend and take improvement actions on relevant User Group meetings
    • Develop sufficient knowledge to resolve 80% or greater of issues/questions raised without the need for escalation to other parts of the organisation
    • Provide input with incident investigations; recommend corrective actions and share learnings
    • Educate users on finance processes including in-support ad-hoc training, delivery of training sessions via audio, and formal classroom training delivery for courses advertised by the Finance Academy (e.g. FBW End to End Reporting)

    Essential Education & Experience:

    • College degree, specialised training, or equivalent work experience
    • Accountancy qualification or working towards one (e.g. CIMA, CPA, ACA, ACCA)
    • Extensive experience with SAP, BWs or other comparable financial systems
    • Relevant work experience within the Finance team of a business or relevant areas of the central Finance function.
    • Understanding of financial control processes and the end-to-end accounting cycle
    • Ability to manage multiple conflicting priorities under time pressure
    • Must be willing to work some element of "shift" work (during critical periods early starts or late finishes, weekends, and holidays may be required)
    • Excellent customer service skills
    • Excellent team player with the ability to communicate effectively and develop & sustain relationships with customers and teams within the support organisations

    Desirable Criteria:

    • On-the-job exposure to SAP ECC, BW, S4 HANA, and BCS/BPC
    • Specialism in one or more SAP Applications (e.g. BW, AA&PS, BCS, FI/CO)
    • Formal customer service training.
    • Knowledge of IFRS, SOx, and experience or formal training working with other local statutory reporting requirements
    • Exposure to Segmental, Group Reporting or Business Reporting processes

    Why join us?

    At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life These benefits can include flexible working options, a paid parental leave policy among others

    We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

    Skills:

    Accounting, Accounting policy, Accounting processes and financial systems, Analytical Thinking, Business process control, Business process improvement, Collaboration, Commercial Acumen, Commercial acumen (Inactive), Creativity and Innovation, Customer-centric thinking, Data visualization and interpretation, Digital fluency, Financial accounting and reporting, Internal control and compliance, Management Reporting, SAP BW on HANA, SAP FICO Module, Stakeholder Management

    For further information, and to apply, please visit our website via the "Apply" button below.

    Candidates must be resident in Malaysia, or have the right to work in Malaysia.

  • HR Tag Sdn. Bhd.

    Service Analyst

    1 week ago

    HR Tag Sdn. Bhd. Kuala Lumpur, Malaysia

    **Job Requirements**: · - **Contract Duration: 12 months** (Can be converted to permanent after performance evaluation) · - Work Schedule: Mon-Fri/ 9am-6pm (Fully Onsite) · - Location: Jln Tun Razak, KL · - **Tentative Start Date: September 2023** · **Required Qualifications**: · ...

  • HR Tag Sdn. Bhd.

    Service Analyst

    1 week ago

    HR Tag Sdn. Bhd. Kuala Lumpur, Malaysia

    12 Months Contract · - Mon-Fri; 9am-6pm · - Kl, Jln Tun Razak · Description: · Service coordinator ensures that the business maximizes its short and long term revenue, profit and cash collection opportunity by ensuring flawless execution, on time delivery, contract adherence and ...

  • Dentsu Aegis Network

    Service Desk Analyst

    6 days ago

    Dentsu Aegis Network Kuala Lumpur, Malaysia

    Support the running of the regional BPO service performance & governance framework. Support the development and governance of continuous improvement initiatives in the Region · Job Title: · Service Desk Analyst · **Job Description**: · - About Dentsu · - Led by Dentsu Group Inc. ...

  • Kamlax Global Technologies SDN BHD

    IT Service Desk Analyst

    1 week ago

    Kamlax Global Technologies SDN BHD Kuala Lumpur, Malaysia

    Job Title: IT Service Desk Analyst · **Job Type**: 12 Months, Extendable · Job Location: Kuala Lumpur · **Job Description**: · Responsible for the execution and delivery of IT Helpdesk services, project delivery and end · user service excellence. · Ensure reported cases are prope ...

  • The Cigna Group

    IT Service Lead Analyst

    3 days ago

    The Cigna Group Kuala Lumpur, Malaysia

    The IT Service Excellence Analyst role within the Infrastructure Department of Cigna International Health organisation. You will be lead on monitoring and ensuring adherence to internal procedures, regulatory requirements, and industry standards within the organisation. This role ...

  • Purple Drive Technologies

    Service Desk Analyst

    5 days ago

    Purple Drive Technologies Kuala Lumpur, Malaysia

    **Job Title**: Service Desk Analyst (English + Mandarin) · **Location**:Kuala Lumpur, Malaysia · **Expectations from the Role** · - Should possess good communication skills. · - Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Office365, Hardwar ...

  • POWER IT SERVICES

    Service Desk Analyst

    1 week ago

    POWER IT SERVICES Kuala Lumpur, Malaysia

    **Job Title**: Service Desk Analyst (English + Mandarin) · **Location**:Kuala Lumpur, Malaysia · **Experience**:3 to 8 Yrs · **Desired Competencies (Technical/Behavioral Competency)** · **Must-Have** · - Strong English & Mandarin Communication and inter-personal skills. · - Shoul ...

  • Tata Consultancy Services

    Service Desk Analyst

    1 week ago

    Tata Consultancy Services Kuala Lumpur, Malaysia

    **About TCS**: · A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We-re #BuildingOnBelief. · **Please find the job description below.** · **Job Title**: Service Desk Analyst (English + Mandarin) · **Location ...

  • Serve Staffing Solutions INC

    Service Desk Analyst

    1 week ago

    Serve Staffing Solutions INC Kuala Lumpur, Malaysia

    **Role: Service Desk Analyst** · **Location: Kuala Lumpur, MY** · **Exp: 3 - 6 years** · **Expectations from the Role** · - Should possess good communication skills. · - Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Office365, Hardware issues ...

  • Verinon Technology Solutions Sdn Bhd

    IT Service Desk Analyst

    1 week ago

    Verinon Technology Solutions Sdn Bhd Kuala Lumpur, Malaysia

    We are currently seeking a highly motivated and skilled fesh IT graduate · Position - IT Service Desk Analyst. · Location - KL, Malaysia · **Key Responsibilities**: · - Offer 1st level support and perform troubleshooting to resolve IT-related issues. · - Log problems into HPSM ac ...

  • Tata Consultancy Services

    Service Desk Analyst

    1 week ago

    Tata Consultancy Services Kuala Lumpur, Malaysia

    **About TCS**: · A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We-re #BuildingOnBelief. · **Please find the job description below.** · **Job Title**:Service Desk Analyst (English + Japanese) · **Location* ...

  • ITA Asia Limited

    Client Services Analyst

    6 days ago

    ITA Asia Limited Kuala Lumpur, Malaysia

    **ITA ASIA LIMITED** · **WHY INVESTORS TRUST? **Investors Trust is the global brand representing the ITA Group of Companies. ITA Group is an international group of insurance ocmpanies and subsidiaries in multiple jurisdictions around the world which aims to supply investors with ...

  • amIT Global Solutions Sdn Bhd

    Service Desk Analyst

    4 days ago

    amIT Global Solutions Sdn Bhd Kuala Lumpur, Malaysia

    Service Desk Analyst · Duration : 6 Months extandable contract (will convert to permanent after one year or before as per performance) · Duration : Direct Contract with Client, Salary+ Client benefits · Providing technical first level support for multiple projects. · - Receiving ...

  • ITA Asia Limited

    Client Services Analyst

    5 days ago

    ITA Asia Limited Kuala Lumpur, Malaysia

    **ITA ASIA LIMITED** · **WHY INVESTORS TRUST? **Investors Trust is the global brand representing the ITA Group of Companies. ITA Group is an international group of insurance ocmpanies and subsidiaries in multiple jurisdictions around the world which aims to supply investors with ...

  • ITA Asia Limited

    Client Services Analyst

    3 days ago

    ITA Asia Limited Kuala Lumpur, Malaysia

    **ITA ASIA LIMITED** · **WHY INVESTORS TRUST? **Investors Trust is the global brand representing the ITA Group of Companies. ITA Group is an international group of insurance ocmpanies and subsidiaries in multiple jurisdictions around the world which aims to supply investors with ...

  • Tata Consultancy Services Malaysia

    Service Desk Analyst

    1 week ago

    Tata Consultancy Services Malaysia Kuala Lumpur, Malaysia

    **About TCS**: · A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #BuildingOnBelief. · Please find the job description below. · **Job Title**: Service Desk Analyst (English + Japanese) · **Location**: ...

  • ITA Asia Limited

    Client Services Analyst

    3 days ago

    ITA Asia Limited Kuala Lumpur, Malaysia

    **ITA ASIA LIMITED** · **WHY INVESTORS TRUST? **Investors Trust is the global brand representing the ITA Group of Companies. ITA Group is an international group of insurance ocmpanies and subsidiaries in multiple jurisdictions around the world which aims to supply investors with ...

  • ITA Asia Limited

    Client Services Analyst

    3 days ago

    ITA Asia Limited Kuala Lumpur, Malaysia

    **ITA ASIA LIMITED** · **WHY INVESTORS TRUST? **Investors Trust is the global brand representing the ITA Group of Companies. ITA Group is an international group of insurance ocmpanies and subsidiaries in multiple jurisdictions around the world which aims to supply investors with ...

  • ServiceOne Solutions Malaysia Sdn Bhd

    Service Desk Analyst

    4 days ago

    ServiceOne Solutions Malaysia Sdn Bhd Kuala Lumpur, Malaysia

    **Requirement**: · - Working 8 hours per days · - Willingness to work in rotational shifts (earlier is 6am and latest is 11pm, Monday to Sunday including public holiday) · - 5 days per week with shift changes monthly between teams. · - Technical knowledge/expertise to support tec ...

  • Abhidi Solution

    Service Desk Analyst

    5 days ago

    Abhidi Solution Kuala Lumpur, Malaysia

    Job Responsibilities (Should describe major responsibilities) · - Troubleshoot basic computer related issues/problems. (Hardware, software, user access, etc.) · - Prepare the test centers before they go Live for conducting Exams. · - Keep self-updated on training, new initiatives ...