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    End User Compute Technical Lead/SME - Malaysia, Kuala Lumpur - The Cigna Group

    The Cigna Group
    The Cigna Group Malaysia, Kuala Lumpur

    1 week ago

    Default job background
    Full time Insurance
    Description
    End User Computing Technical Lead/SME

    An opportunity has arisen within the Cigna International Health Workspace team. We are seeking a highly skilled, experienced, and motivated EUC Technical Lead/SME to join us and play a key role in implementing solutions that enhance our colleague's user experience.

    As an EUC Technical Lead/SME, you will have a strong knowledge of end user computing technologies, including operating systems, desktop virtualization, and productivity applications. You will be responsible for overseeing and managing all aspects of the end user computing experience. Collaborating with cross-functional teams to ensure we maximize productivity and performance across the organization.

    If you are a proactive, high-performing individual who is methodical, inquisitive and has a passion for end user technology, we encourage you to apply and become an integral part of our Cigna team.

    What does a normal day involve
    • Maintaining and optimizing the provisioning of Windows Client OS, applications, and vulnerability remediation to physical and virtual endpoints.
    • Provide guidance to the team on EUC industry best practice and emerging technologies.
    • Provide support and mentorship to other engineers in the Workspace team.
    • Coordinate with colleagues and peers in Cigna's US Enterprise Infrastructure Team
    • Proactively monitor and resolve infrastructure service issues prior to escalation.
    • Ensuring Service Now incident, requests, problem and change records are pro-actively updated.
    • Participate in change activity that may be scheduled out of hours
    • Manage and technically drive project deliverables and initiatives to completion, working with key stakeholders and project managers to implement the solutions
    • Adhering to Information Protection Policies and Business Continuity Plans
    • Follow operational processes and policies
    • Ensuring 24x7x365 operation

    You will have experience with:
    • Microsoft SCCM & Intune, with a deep understanding of their functionalities.
    • Citrix Virtual Desktop Infrastructure
    • Microsoft Azure Virtual Desktop Infrastructure
    • Microsoft Windows Client and Server Operating Systems
    • Microsoft O365 Deployment
    • Service Now Change and incident management workflow
    • Service and customer centric mindset
    It would be great if you've had experience with:
    • Nutanix HCI
    • Agile Project Management Methodology
    • JAMF – Apple Enterprise Mgmt. solution
    • Stratodesk Thin Client Technology
    • ITIL Certifications

    About The Cigna Group

    Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
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