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    Customer Service Executive - Malaysia, Kuala Lumpur - Stream Empire Holdings

    Stream Empire Holdings
    Stream Empire Holdings Malaysia, Kuala Lumpur

    2 days ago

    Default job background
    Full time
    Description

    KEY DUTIES / RESPONSIBILITIES:

    • Respond to customer queries in a timely and accurate way, via email or chat.
    • Effectively communicate and answer inquiries from web stores & and e-marketplace platforms
    • Resolve customer complaints via phone, email, or social media
    • Compile reports on overall customer satisfaction
    • Manage large amounts of incoming inquiries from customers.
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
    • Identify and assess customers' needs to achieve satisfaction. Recommend potential products or services to management by collecting customer information and analyzing customer needs.
    • Attempt to persuade customers to reconsider cancellation.
    • Responsible for placement of orders, refunds, exchanges, and product recalls.
    • Inform customers of our latest deals and promotions.
    • Answer questions about warranties or terms of sale.
    • Create and maintain customer accounts by recording account information.
    • Keep records of customer interactions, process customer accounts, and file documents.
    • Prepare product or service reports by collecting and analyzing customer information.
    • Working closely with the E-Commerce team and Marketing division on all E-Commerce Campaigns.
    • Perform ad-hoc tasks as per request by Management.

    JOB REQUIREMENTS:

    • Candidate must possess at least a Diploma in the related field.
    • At least 1 - 2 years of related working experience is required for this position. Fresh graduates are welcome to apply.
    • Pleasant personality and good command of spoken and written English and Bahasa Malaysia.
    • The ability to communicate in Mandarin would be an added advantage.
    • Excellent communication and presentation skills.
    • Customer-oriented and problem-solving.
    • Ability to multi-task, prioritize, and manage time effectively.
    • Ability to prepare and communicate data effectively.
    • Self-starter and ability to work independently without a high amount of direction.
    • Familiar with CRM systems and practices.
    • Strong phone contact handling skills and active listening
    • Proven customer support experience
    • Full-Time position is available.
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