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    Fraud Investigator - Kuala Lumpur, Malaysia - RHB Bank Berhad

    RHB Bank Berhad
    RHB Bank Berhad Kuala Lumpur, Malaysia

    2 days ago

    Default job background
    Full time Accounting / Finance
    Description
    Primary Objective
    • To perform investigation on customer fraud dispute claim and ensure all cases are investigated, concluded and reported timely within the internal policy and regulatory guideline.
    KEY RESPONSIBILITIES
    1. Strategy and Planning :
    • Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks.
    • Conduct Investigation on reported fraud cases and conclude cases timely
    • Preparation / review fraud investigation documentation
    • Attending to PayNet daily / monthly reporting requirement
    • Identify fraudulent transactions and cancel them from further processing.
    • Perform recovery of funds for RHB and OFI victims.
    • Attend to OFS documentation review and remediation activity.
    • Ensure zero errors on case disposition (e.g. amount / account no / case conclusion / letters, etc).
    • Execute investigation on products under Secured and Unsecured Business (Mortgage, credit card, personal financing, auto finance and ASB) under Group Retail Credit, fraud incidents.
    • Conduct random sampling from daily approved cases to detect fraudulent application.
    • Raise Suspicious Activity Report (SAR) for tampered document receive
    • Update of profiles with adverse / negative findings into Instinct Fraud Alert.
    • Compile documentation as evidence for confirm fraud cases.
    • Prepare of daily / monthly reports for management viewing.
    • Maintain a close working relationship and networking with industry members to keep abreast of development in the risk & fraud industry.
    • Involved in ORM Tools reporting within TAT (KRI, KCT, LDC related).
    • Prepare Qualitative Measurement reporting for BSCO action.
    • Share investigation findings to GRC for further action.
    • Any other task assigned by Supervisors, Circle Lead and CoE
    Job Requirement
    • Degree in Compliance field / Risk Management / Business Administration
    • Professional Accreditation:
      I) Chartered Banker (preferred)
      II) Certification in Regulatory Compliance (preferred)
      III) Certified Fraud Examiner (preferred)
    • 3 years' experience in banking operation, leadership management and internet banking compliance fields respectively.
    • 3 years' experience in self-service banking cybercrime investigation process.
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