- Answering emails and phone calls from customers professionally and
- Manage call and document implementation related items as per
- Identifying, escalating priority issues and reporting to management for
- To provide support on timely manner for queries/issues/complaints
- To independently manage the timeline to ensure smooth
- To implement the transaction banking services to customers within SLA
- To independently manage stakeholders (Sales / RM / IT) for all enquiries
- To assist the team in preparing reports for internal updating
- Perform trainings to internal stakeholders / customers
- To be involved in migration of systems.
- To carry out any other duties as directed by Supervisor/ Management
- Excellent communication skills
- Ability to work under strict timelines, budget and produce high quality
- Experience in customer service environment especially Transaction
- Demonstrates leadership with a penchant for problem-solving
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Customer Service Executive mandarin - Petaling Jaya, Malaysia - Optimum Solutions (Singapore) Pte Ltd
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Description
Job Description (JD)Good computer skills; Eg:
Excel, Word
advantage.
Customer Service Executive mandarin professionals in Subang Jaya
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Chong Dic Sum
Data Analyst
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Kamilah Azni
Leasing Manager
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nas nnb
Telecommunication Network Consultant
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Subendran A Ravindran
A COMMUNICATOR AND COACH
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Nurul Madiha
Treasury Assistant
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Gurmeet Dalip
Challenger