- Help Sales, Relationship Management, and Merchant Services with admin tasks and communication.
- Manage emails and calls to ensure smooth communication. Handling Inquiries and Complaints:
- Address internal teams' questions about client transactions.
- Escalate complex issues and keep clear records. Monitoring Cases and Compliance:
- Track client cases to meet deadlines and resolve issues.
- Communicate with teams to solve problems efficiently. Managing Data and Reporting:
- Keep client records accurate and organized.
- Prepare clear reports on case updates and metrics. Assisting with Projects:
- Help with research and process improvement.
- Be flexible and ready to take on new tasks.
experience 2 years
skills Administrative
qualifications A minimum of 2 years of experience in an administrative or customer support role
within the financial services industry.
- Proficiency in Microsoft Office Suite (Word,Excel, PowerPoint, Outlook).
education Secondary School/High School -
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Description
about the company
Our client is a global financial company focusing on international payments and currency exchange. Established in 2004, it's a leader in the industry, serving clients worldwide with a focus on innovation and customer care.
about the job
Supporting Client Teams: