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    Customer support-Apps and gaming industry - Malaysia, Kuala Lumpur - Abhidi Solution

    Abhidi Solution
    Abhidi Solution Malaysia, Kuala Lumpur

    2 weeks ago

    Default job background
    Full time
    Description

    Minimum requirements:

    · BS/BA or equivalent in business, engineering, operations, or 4 years of experience in lieu of degree

    · At least 1 year of customer service / support experience

    · Passion for mobile Apps or Games industry

    · Strong communication skills. Fluent in both written and spoken English and local language as required by location.

    Job Description:

    · Be the point of contact for the partners which comprises a set of important and high potential developers for the platform.

    · Provide in-depth quality feedback and consultation to 3rd party partners.

    · Continuously engage partners in dialogue (via group email alias) regarding top priorities and opportunities using a combination of canned responses and custom dialogue.

    · Consult with business stakeholders from various business functions to address partnerâs requests related to apps, games, Android products, platforms and policy related issues.

    · Communicate with partners in a highly supportive and professional manner to create an exceptional experience for them.

    · Identify operational and partnerâs pain points and improvement opportunities, and work with the team to create better support experience for the partners.

    · Provide ongoing input in process and scalability improvements.

    Skills:

    · Strong written and verbal communication skills

    · Basic skills with Productivity apps such as MS Office and/or Google G-suite

    · Basic operational data analysis and insight generations skills

    · Basic process analysis and mapping

    · Basic project management skills

    · Basic situational analysis skills

    · Any B2B partner or customer support experience is a big plus

    · Familiarity with mobile app industry, challenges and growth opportunities

    · Familiarity with any CRM or case management solution as an internal user

    · Experience with app / games development is an advantage

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