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    Event Client Servicing Manager - Malaysia, Kuala Lumpur - Populus Project Sdn Bhd

    Populus Project Sdn Bhd
    Populus Project Sdn Bhd Malaysia, Kuala Lumpur

    5 days ago

    Default job background
    Full time
    Description
    Job Responsibility

    Client Relationship Management

    • Serve as the main point of contact for key clients, fostering strong relationships and understanding their needs and objectives.
    • Lead client meetings and consultations to gather requirements, provide recommendations, and address any concerns or inquiries.

    Team Leadership And Development

    • Manage and mentor a team of event professionals, providing guidance, support, and ongoing training to ensure high performance and job satisfaction.
    • Delegate tasks and responsibilities effectively, leveraging team strengths and expertise to achieve project goals.

    Strategic Planning And Execution

    • Collaborate with clients and internal stakeholders to develop strategic event plans aligned with client objectives and organizational goals.
    • Oversee the execution of events from concept to completion, ensuring seamless coordination of logistics, vendor management, and onsite operations.

    Budget Management

    • Develop event budgets in collaboration with clients and finance teams, ensuring accurate cost estimation and adherence to financial guidelines.
    • Monitor expenses throughout the event lifecycle, identifying opportunities for cost optimization and resource allocation.

    Quality Assurance And Risk Management

    • Implement quality assurance processes to uphold high standards of service delivery and customer satisfaction.
    • Proactively identify and mitigate potential risks and challenges, developing contingency plans to address unforeseen circumstances.

    Performance Evaluation And Improvement

    • Conduct post-event evaluations to assess the success of events and identify areas for improvement.
    • Analyze client feedback, performance metrics, and industry trends to inform future event strategies and initiatives.

    Job Requirements

    • Bachelor's degree in event management, hospitality, business administration, or related field (Master's degree preferred).
    • Minimum 3 years of experience in event management, with a demonstrated track record of managing client relationships and leading successful event teams.
    • Strong leadership and interpersonal skills, with the ability to inspire and motivate team members to achieve excellence.
    • Excellent communication and negotiation abilities, with a customer-centric approach to service delivery.
    • Proven expertise in strategic event planning, budget management, and risk assessment.
    • Proficiency in event management software and Microsoft Office suite.
    • Flexibility to work evenings, weekends, and travel as required for events.
    • Relevant certifications in event management, project management, or leadership are desirable.

    Job Benifits

    • EPF & Socso
    • Medical Leave
    • Annual Leave
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