Jobs

    Training Manager - Malaysia - The Valiram Group

    The Valiram Group
    The Valiram Group Malaysia

    6 days ago

    Default job background
    Full time
    Description

    KEY AREAS OF RESPONSIBILITIES:
    . Identify current challenges in customer service across the division.

    . Customize training program according to the needs of the brands, with emphasis
    on Rolex & Tudor.

    . Plan out a monthly and yearly training calendar.

    . Work closely with brand managers for updates and insights pertaining to the
    brand standards and expectation.

    . Perform 1 to 1 coaching as and when necessary.

    . Review staff performance monthly with action plan for immediate corrective
    measures.

    . Develop a method to track performance and improvement systematically.

    . Visit all stores regularly, including outstation stores.

    . Act as a master facilitator and conduct training programs.

    . Responsible for the mystery shopping results, in accordance with the
    expectation of the brand.

    . Instil positive behavioral change in staff.
    -more confident in attending to customers
    -high accountability in store operations
    -able to perform storytelling to all customers
    -fully focused when customers are in store.

    . Training metrics
    -able to deliver minimum 50 hours of training monthly, not limited to classroom training only.

    . Spend minimum 30 hours in providing 1 to 1 coaching to staff monthly.

    POSITION SPECIFICATION
    -Education: Minimum a Diploma/Degree in any discipline.

    Professional Experience:
    . Min. 8 years' experience in Learning & Development in a comparable retail environment.
    . Proven management skills in leading, coaching and motivating.
    . Exceptional verbal and writing skills with the ability to translate broad concepts into layman language.
    . Good understanding in luxury watches retail and the complexity in managing high profile clients.
    . Must be able to work with all levels of personnel and not limited to store managers only.
    . Attended formal train-the-trainer programs, and other related programs.
    . Passionate and curious about human behavior and culture.
    . Experience with Instructional design and learning methodology.
    . Must be able to work with all levels of personnel both within and outside of organization.
    . Flexible to work schedule to meet business needs.

    -Languages: Able to converse in multiple languages, including English,
    Mandarin, and Bahasa Malaysia.

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