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    Specialist, Partner Success - Kuala Lumpur, Malaysia - Concentrix

    Concentrix
    Concentrix Kuala Lumpur, Malaysia

    9 hours ago

    Default job background
    Full time
    Description

    Job Title:

    Specialist, Partner Success

    Job Description

    The Partner Specialist is responsible for effectively enabling the sales process for a client's products and services for an assigned territory/client. Responsibilities are focused on managing relationships with important channel partners, as well as supporting a team to drive sales through channel
    partners.
    • Improve customer retention and revenue growth for an established customer base while providing accurate weekly/monthly/quarterly sales forecasts
    • Achieve defined metrics by promoting the sale of products and services to a portfolio of strategic channel engagement partners
    • Conduct monthly/quarterly consultative reviews and health checks analyzing our needs
    • Create talk tracks specifically related to customer health and use predictive data to identify 'at-risk' customers
    • Maintain overall health of channel, ensuring high satisfaction levels, with constant evaluation of channel experience and use feedback to make improvements.
    • Manage all channel escalations and coordinate delivery of prompt and successful resolution, while maintaining communication to client and our teams
    • Guide calls with channel partner to share best practices, promote channel programs and strategic growth opportunities to expand business
    • Create and deliver training to the sales team, sharing important insights and promoting the unique value and benefits of products
    • Manage high volume of customer contacts through phone and email each day
    • Work with cross-functional teams and management to improve sales processes and achieve a positive customer experience
    • Maintain a high level of CRM hygiene to ensure all relevant data is captured
    • May potentially attend vendor events

    Location:

    MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

    Language Requirements:

    Time Type:

    Full time

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