Customer Service Specialist - George Town, Malaysia - Agensi Pekerjaan Job Expert Sdn Bhd

Agensi Pekerjaan Job Expert Sdn Bhd George Town, Malaysia

3 days ago

Description

Responsibilities:

Support customers to place online orders with the client.
Provide timely support to customers through available communication channels (inbound phone calls and email).
Processing payments and confidential client information in a manner that is precise and safeguards the customers personal and financial payment data at all times.
Pro-actively support customers to mitigate the risk of damage to the clients brand and customer loyalty.
Identify and escalate priority issues through appropriate channels as and when necessary.
Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.

Requirements:

Minimum of 6 months work experience in customer support in any industry.
Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a must but would be a distinct advantage.

Benefits:

Employment Pass Application Provided
1 Way flight ticket Provided
1 week of Accommodation Provided
On-Job-Training Provided
Medical , Annual Leaves , Medical Coverage are Provided

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