Jobs
>
Subang Jaya

    Team Leader credit collection - Petaling Jaya, Malaysia - Optimum Solutions (Singapore) Pte Ltd

    Optimum Solutions (Singapore) Pte Ltd
    Optimum Solutions (Singapore) Pte Ltd Petaling Jaya, Malaysia

    3 days ago

    Default job background
    Part time Technology / Internet
    Description
    Job Description


    • Build reliable, trusty, and long-term relations with assigned customers.
    • Negotiate & motivate customers to carry out their loan obligations.
    • Comply with approved Collections Strategy and Policy to achieve/exceed assigned targets.
    • Ensure the shortest turnaround for collecting overdue amounts.
    • Proactive actions to collect the overdue amounts.
    • Establish repayment schedules based on customers' financial situations.
    • Attending customer enquiries relating to loan defaults and minimizing complaints.
    • Managing collection agents (FTTs) in conducting their jobs effectively and efficiently.
    • Fulfill the KPI's established by Head of Collection MYSG
    • Adherence to Regulatory & Compliance industrial standards.
    • Provide high-quality customer service for delinquent clients based on best practices.

    Skills and knowledge:

    • Problem-solving and argumentation ability
    • Excellent communication skills
    • Negotiation skills to persuade customers to repay the debt.
    • Proven experience as a Collection Specialist or similar role
    • Customer oriented and has good customer service skills.
    • Able to work under stress.
    • Good interpersonal skills
    • Honest, pro-active, customer-oriented, and detail-focused
    • Meticulous and timeliness in meeting deadlines
    • Team player

    Qualifications:

    • University degree with a minimum of 5 years of relevant experience with concentration in
    Corporate/SME banking.


    • Working knowledge of MS Office and databases
    • Fluency in written and spoken Bahasa Malaysia and English. Mandarin speaking would be an
    added advantage.


    • Good knowledge of Corporate/SME banking credit and collection policies/ procedures.

    Day to Day Activities:

    • Plan and control revenue & Collection
    • Debtors monitoring
    • Investigate and resolve possible discrepancies or disputes.
    • Build, scale and sustain tools or processes that help ensure that revenue from merchant partner
    is collected accurately, completely and in a timely manner.


    • Out-serve debtors in collection process by maintaining high merchant satisfaction in every touch
    point with Grab.


    • Prepare business support report and forecast as requested.
    • Act as finance business partner to support operation from finance perspective.
    • Work with product, operation, and acquisition teams to make sure debtors have the best
    possible experience.


    • Build, lead and develop revenue collection team.
    • Liaise with auditors & stakeholders to ensure compliance with Grab policy, Revenue code and
    accounting standard.


    • Liaise with internal and external auditors.
    • Liaise with other departments.
    • Coach and review team member's work
    • Co-operate with regional team and provide required support.
    • Facilitate in business partners co-operation i.e., merchants, vendors, bank.
    • Handle, support, and guide merchant on Grab business operation
    • Ensure all financial transactions are complied with company policies
  • Canaan Communication & Technologies Sdn Bhd

    Credit Collections

    1 day ago

    Canaan Communication & Technologies Sdn Bhd Petaling Jaya, Malaysia

    **Responsibilities** · - Call and follow-up with customers to secure payment plans. · - Review and execute appropriate Collections actions like legal, restructure and settlements to recover debt and minimise credit losses. · - Partner with product teams and business units to coor ...

  • Canaan Communication & Technologies Sdn Bhd

    Credit Collections

    1 day ago

    Canaan Communication & Technologies Sdn Bhd Bandar Utama, Malaysia

    **Responsibilities** · - Call and follow-up with customers to secure payment plans. · - Review and execute appropriate Collections actions like legal, restructure and settlements to recover debt and minimise credit losses. · - Partner with product teams and business units to coor ...

  • Ambang Angkasa Sdn Bhd

    Admin Credit Collection

    1 week ago

    Ambang Angkasa Sdn Bhd Puchong, Malaysia

    **Job Scope**: · - Prepare customers invoice and mail to customer. · - Compile,maintain documents and records of all billings. · - Handle billing inquiries from the customers. · - Prepare monthly reports of all billings. · - Ensure all customers remain informed on their outstandi ...

  • Talreso Consultancy and Advisory Sdn Bhd

    Credit Collection Agents inbound

    2 days ago

    Talreso Consultancy and Advisory Sdn Bhd Petaling Jaya, Malaysia

    **Responsibilities**: · - Respond and resolve customer's problems · - Ensure feedback and unresolved cases are channeled to respective departments for case resolution. · - Build a good relationship with customers to provide excellent service. · - To complete any ad-hoc tasks give ...

  • Brighten Debt Management Agency

    Credit Collection Officer

    1 week ago

    Brighten Debt Management Agency Bangsar, Malaysia

    Calling customers with account arrears · - Persuade, negotiate and push for payment arrangement. · - Perform daily outbound call to notify customers of delinquent account regarding outstanding and overdue payment. · - Attend to Inbound calls and assist debtors on their financial ...

  • SWIFT Financial Messaging Services

    Credit & Collection Specialist

    1 day ago

    SWIFT Financial Messaging Services Kuala Lumpur, Malaysia

    About the Role · We are looking for an experienced and engaged Customer Accounts Receivables and Collection Specialist to join our dynamic Accounts Receivables team to collect customer overdue invoices and payments, resolve customer queries, and support the business with respect ...

  • Oracle

    Credit & Collections Supervisor-fin

    4 days ago

    Oracle Kuala Lumpur, Malaysia

    Credit & Collections Supervisor-Fin-230003SP · **Applicants are required to read, write, and speak the following languages***: English, Chinese-Mandarin, Korean · **Detailed Description and Job Requirements** · Manages credit and collections activities to include the timely cash ...

  • Shell

    Associate - Credit Debt Collection

    2 days ago

    Shell Cyberjaya, Malaysia

    **This role is for a contract of 1 **year.** · **Where you fit** · This role will have an exposure to business leaders and third party customers. The role requires high level of negotiation skills and involves maximizing commercial opportunities whilst taking acceptable risks. Th ...

  • TECHAI PARTNERS SDN. BHD.

    Credit Recovery Collection Officer

    4 days ago

    TECHAI PARTNERS SDN. BHD. Kuala Lumpur, Malaysia

    Job Title: Tele Collector | Credit Recovery Officer · Company: TechAI Partners Sdn. Bhd. [RWC Sdn. Bhd.] · Location: Bangsar Kuala Lumpur · As a Tele Collector / Credit Recovery Officer, you will play a crucial role in contacting delinquent account holders and helping them resolv ...

  • TECHAI PARTNERS SDN. BHD.

    Credit Recovery Collection Officer

    1 week ago

    TECHAI PARTNERS SDN. BHD. Kuala Lumpur, Malaysia

    Job Title: Tele Collector | Credit Recovery Officer · Company: TechAI Partners Sdn. Bhd. [RWC Sdn. Bhd.] · Location: Bangsar Kuala Lumpur · As a Tele Collector / Credit Recovery Officer, you will play a crucial role in contacting delinquent account holders and helping them resolv ...

  • Aisling Consulting

    Credit Portfolio and Collections Analyst/ Mis

    1 day ago

    Aisling Consulting Bangsar South, Malaysia

    Be a part of the Credit Risk team to lead the Credit Policy and Portfolio Management team in **analyzing portfolio performance, developing new policy/procedures and Collections strategy to ensure healthy portfolio growth.** · - Responsible for collecting and analyzing data by con ...

  • Shell

    Analyst - Credit Debt Collection (Thai)

    2 days ago

    Shell Cyberjaya, Malaysia

    **Where you fit**: · **What's the role**: · **1. Debt Collection and Cash Allocation**: · - Perform debt collection activities and ensure timely collection of customer debts in line with contracted payment terms. · - Adhere to the escalation process in carrying out the debt colle ...

  • Canaan Communication & Technologies Sdn. Bhd.

    Credit Collections

    3 days ago

    Canaan Communication & Technologies Sdn. Bhd. Malaysia, Kuala Lumpur Full time

    Responsibilities: · Call and follow-up with customers to secure payment plans. · Review and execute appropriate Collections actions like legal, restructure and settlements to recover debt and minimise credit losses. · Partner with product teams and business units to coordinate Co ...

  • EPS Ventures Sdn Bhd

    Credit Management

    2 days ago

    EPS Ventures Sdn Bhd Petaling Jaya, Malaysia

    **Position: Credit Management & Collection Analyst** · **Location: Petaling Jaya** · **Tenure: 1-yea**r **contract ( convert to permanent )** · **Working Hour: Normal Working Hour** · **Salary: Up to RM6K** · **Responsibilities**: · - Resolve Simple Collection Issues, Perform Col ...

  • Assunta Hospital

    Billing Clerk

    1 week ago

    Assunta Hospital Petaling Jaya, Malaysia

    **JOB PURPOSE** · To maintain billing & cashiering records and charges accurately, collection of payments & deposits, and guarantee letter efficiently and submitting (OP & IP) invoices to the various sections in a timely manner. · - **JOB DESCRIPTION**_ · **BILLING** · - Daily pr ...

  • Kimberly-Clark

    Team Leader

    2 days ago

    Kimberly-Clark Petaling Jaya, Malaysia

    **Team Leader - Order to Cash - (Global Business Services)** · **Your Job** · You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about maki ...

  • FUJIFILM Business Innovation Malaysia SDN BHD

    Collection Executive

    1 hour ago

    FUJIFILM Business Innovation Malaysia SDN BHD Petaling Jaya, Malaysia

    **Responsibilities**: · **1. Collections and Credit Control** · - Make outbound Customer collection calls / activity (verbal, non-verbal) utilizing collection procedures and policy guidelines to achieve cash flow targets. · - Implement collection programs to manage accounts again ...

  • DKSH

    Executive, Credit Control

    2 days ago

    DKSH Petaling Jaya, Malaysia

    **Location**:Petaling Jaya, MY, MY**Job Function**:Finance**Requisition Number**:146743**Description**: · **Job Summary** · Review day-to-day credit block orders and monitor key accounts collections and resolve disputes issues · **Responsibilities**: · - Responsible to review day ...

  • Phili-Orient Logistics (PG) Sdn Bhd

    Credit Controller Executive

    1 hour ago

    Phili-Orient Logistics (PG) Sdn Bhd Petaling Jaya, Malaysia

    **ROLES, RESPONSIBILITY AND AUTHORITY**: · a) To manage debtor collection of company · b) To evaluate new credit requests and conduct a customer credit check · c) To prepare a credit approval letter and update the customer profile in the system · d) Respond to customer's inquirie ...

  • AkzoNobel

    I2c Specialist

    1 hour ago

    AkzoNobel Petaling Jaya, Malaysia

    **Date**:Aug 11, 2023 · **Location**: Petaling Jaya, MY · **Company**:AkzoNobel · We supply the sustainable and innovative paints and coatings that our customers, communities - and the environment - are increasingly relying on. Our world class portfolio of brands - including Dulu ...