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    Branch Manager - Malaysia, Kuala Lumpur - AFFIN Group

    AFFIN Group
    AFFIN Group Malaysia, Kuala Lumpur

    3 days ago

    Default job background
    Full time
    Description
    Create the future with Affin You too can make a difference.

    We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

    Job Purpose

    Managing and overseeing branch personnel, supervising branch operations, and ensuring efficient operation on a day-to-day basis. Accountable for Branch Sales turnover, to improve the business profitability and cost management to maximize resultsand achieve peak performance levels.

    Accountabilities

    Financial
    • Drive and achieve overall Branch Sales Target
    • Deposit
    • Investment
    • Loans – ASBF,SMART MONEY & Education loan
    • Bancassurance & Banca Takaful product
    • Credit Card
    • Business referrals
    • Prevention of Fraud and Losses (internal and external).
    • Effectively control the cost as per budget

    Process
    • Ensure that every staff discharge duties in accordance with:-
    • Branch Manual
    • BNM Guidelines and Other Regulatory / Statutory Requirement
    • Internal control process & procedures.
    • Ensure satisfactory audit rating
    • Ensure audit findings are resolved within specified time frame.
    • Monitor submission of reports within the specified time
    • Act as BCM Coordinator and perform Business Continuity Plan & Call Tree Exercise.
    • Act as Business Compliance Officer (BUCO) Representative.
    • Act as CLO (Complaint Liaison Officer).
    • Act as Branch OSHA coordinator.
    • Ensure compliance on regulatory and non-regulatory requirements by conducting coaching.

    Customer
    • Ensure efficient customer service level in accordance to SLA
    • Ensure timely reply to customer and CCQ.
    • Ensure to resolve any complaints within SLA
    • Ensure accuracy in service delivery.

    People
    • Resource management:-
    • Annual leave
    • Attendance
    • Branch meeting.
    • Provide training / briefing on products and identify training needs
    • Recruitment of staff
    • Staff development and coaching
    • Ensure knowledge and understanding of respective KPIs and JD among all staff
    • Performance and productivity tracking at all levels including performing staff appraisals

    Other Responsibilities

    • To manage and undertake ad-hoc assignments
    • Alternate key holder to Vault & Self Service Terminal.
    • To organize or participate CSR activities within the branch community
    • To ensure cleanliness, safety and security of the bank's premise and SSL area
    • To perform relief duties as and when required or in the absence of ABM.

    Learning & Growth
    • To involve and contribute to any special project organise by Head Office
    • Attend training on compliance, regulatory, product knowledge, customer services and other personal development and growth.
    • To incorporate AFFINBANK's DNA to all staff in the branch and uphold team work spirit
    • To identify any potential staff for succession planning.
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