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Subang Jaya

    Record to Report CRM Analyst - Petaling Jaya, Malaysia - Roche Services (Asia Pacific) Sdn Bhd

    Roche Services (Asia Pacific) Sdn Bhd
    Roche Services (Asia Pacific) Sdn Bhd Petaling Jaya, Malaysia

    5 days ago

    Default job background
    Full time
    Description

    Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

    The Position

    Key Responsibilities

    • Process Account receivable, treasury and inter-company task as per Service level Agreement.
    • Process all cash application and remittance reconciliation for assigned countries accurately and within specific timescales. Then, prepare regularly the details of unallocated and unidentified receipts for stakeholder further actions.
    • Prepare and follow up unidentified open items in clearing account when execute daily/monthly bank reconciliation. Also, manage cash pool account reconciliation.
    • Liaise with the stakeholder for preparation and transaction posting of Inter-company non-trade related debit and credit notes. Preparation of monthly reconciliation, highlight and rectify anomalies encountered
    • Generate statement of accounts to the customers
    • Track and resolve disputes and route to local affiliates as and when required
    • Initiate the dunning process and generate reminders for overdue accounts
    • Execute month end, quarter end and year end closing activities for countries assigned
    • Prepare preliminary and final Inter-company Account Receivable balances to reconcile against counterparty balances. Ensure timely and accurate deal settlement and posting of treasury related transactions including Inter-company foreign exchange, loan, accrual and actual interest, bank charges, etc.
    • Credit management – Perform and responsible for credit analysis on customer according to company credit policy and procedures. Also, reviewing credit risk for new and existing customers by carry out credit assessment and make credit limit recommendation.
    • Collection management – Ensure customers pay within agreed payment terms, contacting sales team and customer on collection activities if necessary as per company's debt collection procedure.
    • Demonstrated good customer service skills while initiating outbound calls and received inbound calls with customer. Plus, first point of contact for operational support and issue solving & liaise with customer for balance confirmation and monitoring of daily sales order status.
    • Handling of AR bad debt allowance and write off management.

    Documentation & Controlling

    • Ensure all work documentation and work processes are updated and meet with Internal Control Financial Reporting (ICFR), group policies and guidelines, local statutory and legal requirements within agreed service timelines
    • Perform back up function and other duties, including job rotation to other functional teams as and when required
    • Participate in internal and external compliance audit queries

    Transformation/ Continuous Improvement Implementations

    • Work collaboratively with customers and stakeholders
    • Engage and support the teams in the implementation of continuous improvement project
    • Proactively to identify, recommend and implement solutions in consultation with the management for continuous improvement opportunities in the areas of operation
    • Assist to ensure effective knowledge transfer as for sustainable development knowledge and sharing of best practices within the team

    Qualifications & Experience Required

    • Degree or Diploma in Finance & Accounting/Commerce or equivalent.
    • Good communication skill and able to communicate effectively in English.
    • Minimum 3-5 years working experiences in Accounts Receivable and Treasury or other accounting functions
    • SAP knowledge or other ERP accounting systems and MS Office tools
    • Proficiency in English and Korean language is required with good communication skill as the role will be supporting our counterpart in Korea

    Who we are

    At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

    The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.

    Roche is an Equal Opportunity Employer.

    For further information, and to apply, please visit our website via the "Apply" button below.

    Candidates must be resident in Malaysia, or have the right to work in Malaysia.

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