Intern, SEAII Customer Services Hub Steering - Puchong, Malaysia - Mercedes-Benz Malaysia Sdn. Bhd.

Mercedes-Benz Malaysia Sdn. Bhd. Puchong, Malaysia

Found in: Talent MY C2 - 5 days ago

Description

Job Description

SEA Customer Services (CS) Lead Management

Collaborate with internal & external stakeholders to implement lead tracking systems to monitor lead sources, interactions, and progress.
Analyze lead data to identify trends, areas for improvement, and opportunities for optimization.
Regularly report on key performance metrics related to lead generation and conversion.
Proactively identify areas for improvement in lead generation, nurturing, and conversion processes.

Lead Process Optimization

Continuously refine lead management processes to enhance efficiency, accuracy, and overall lead-to-sales conversion rates.
Collaborate with cross-functional teams to identify integration points and improve workflow.

Market Research & Analysis

Conduct research on industry trends, competitors, and market developments.
Analyze data to extract meaningful insights and contribute to informed decision-making.

Project Support & Execution

Contribute fresh ideas and perspectives to ongoing projects and discussions.
Participate in brainstorming sessions and problem-solving activities.
Assist team members in planning, executing, and completing projects.
Contribute to project tasks, research, data collection, and analysis.
Collaborate with team members to achieve project goals and objectives.

Knowledge / Skills

Achievement-oriented, meticulous, results-driven and adaptable.

Excellent interpersonal & communication skills.

Team Player & results orientated

Computer literate in Microsoft Office.Advanced user level in PowerPoint and Excel is preferred.

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