- Order status monitoring – Informing the sales / service team (for T&C coordination) of any foreseeable change in delivery date.
- To enter all orders in an accurate and timely manner within KPI.
- Invoicing – sales.
- To manage the return of products by customers in accordance with the return policy procedures.
- To review of open orders and notify customer on delivery status.
- Any additional duties related to orders fulfilment not listed above.
- To update job notification on the service log sheet.
- To attend tool box meeting on daily basis.
- Any additional duties related to service support not listed above.
- Provide support to sales & service's team about customer's inquiries on order status.
- To enter all assigned data in an accurate and timely manner, including maintenance of the customer's data or contact database.
- To manage customer's complaint handling for orders related matters.
- To obtain delivery order (Dos) acknowledgement from customers.
- Any additional duties on customers related tasks not listed above.
- To develop and expand product knowledge.
- To familiar with assigned modules in SAP DW1 and make the full practical use of all features of the system according to company processes and procedures.
- Assist to answer all incoming calls if the receptionist is not available.
- To back up and support other Customer Service Representative in the event of their absence.
- Any additional duties not listed above that may be deemed as appropriate by the Business Operations Supervisor or Business Operations Manager.
- Minimum SPM or Diploma in Business Administration, Secretarial Studies or other related fields.
- At least 2 years of working experience in an office setting or customer service related field.
- Familiar with data entry/retrieval of information using computer software programs.
- Good command in English.
- Basic SAP knowledge is needed.
- 5 days working job.
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