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    Merchant Fraud Quality Analyst - Malaysia, Kuala Lumpur - Shopee

    Shopee
    Shopee Malaysia, Kuala Lumpur

    4 days ago

    Shopee background
    Full time Technology / Internet
    Description

    Job Description:

    • Quality Assurance Reviews: Conduct weekly quality checks on merchant fraud agents' performance and perform coaching to agents based on quality assessment results.
    • Reporting and Documentation: Prepare clear and concise reports documenting findings from quality assurance reviews activities. Communicate these findings to relevant stakeholders and provide recommendations for remedial actions.
    • Process Improvement: Collaborate with the merchant fraud team to identify process inefficiencies and propose enhancements to streamline processes.
    • Training and Education: Assist in developing and delivering merchant fraud training programs to employees across the organization to raise awareness and understanding of collections and customer's collections experience.

    Requirements:

    • Bachelor's degree in any related field (or equivalent work experience).
    • Relevant work experience in fraud investigation, risk management, or regulatory reporting.
    • Knowledge of fraud prevention techniques, data analysis, and experience working with law enforcement agencies.
    • Strong communication skills, attention to detail, and the ability to work under pressure and tight deadlines.
    • Excellent analytical skills with the ability to identify patterns, trends, and anomalies in data.
    • Detail-oriented with exceptional documentation and report-writing skills.
    • Ability to work independently and prioritize tasks to meet deadlines.
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