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    Customer Program Management Specialist - Johor, Malaysia - Celestica Electronics (S) Pte Ltd

    Celestica Electronics (S) Pte Ltd
    Celestica Electronics (S) Pte Ltd Johor, Malaysia

    Found in: Foundit MY A2 - 5 days ago

    Celestica Electronics (S) Pte Ltd background
    Full time Sales
    Description

    Detailed Description

    • Participates as a member of a customer focus team and acts as an interface between customers and the team.
    • Receives reviews and monitors status of customer orders.
    • Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
    • Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
    • Communicates customer requirements and issues in production meetings.
    • Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
    • Maintains issues, complaints and corrective action requests for reporting purposes.
    • Enters data into database ensuring root cause is reached and issue is closed.
    • Troubleshoots return issues.
    • Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
    • Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
    • Analyzes issues and problems to determine trends.
    • Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
    • Assists more experienced team members in the preparation of new product, qualification and service quotes.
    • Tracks project and billing and communicates status to team and customer.

    Knowledge/Skills/Competencies

    • A degree holder with minimum 6 years related experience
    • Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
    • Knowledge of the business issues associated with manufacturing.
    • Knowledge of customer contracts and terms.
    • Excellent customer contact, negotiation and problem resolution skills.
    • Good presentation, database management and computer skills.
    • Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
    • Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.
    • Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
    • Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers

    Notes

    This job description is not intended to be an exhaustive list of all duties and responsibilities of the position. Employees are held accountable for all duties of the job. Job duties and the % of time identified for any function are subject to change at any time.

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