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    Customer Care Coordinator - Malaysia, Kuala Lumpur - Success United Network Sdn Bhd

    Success United Network Sdn Bhd
    Success United Network Sdn Bhd Malaysia, Kuala Lumpur

    3 days ago

    Default job background
    Full time
    Description
    Job Responsibility

    • Attend and respond to customers walk in to TMPoint Service Center to learn about and address their needs, complaints, or other issues with TM UNIFI services.
    • Recommend packages of services to customers by collecting customer information and analysing customer needs.
    • Process orders through online portal, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
    • Attending and responding efficiently and accurately to walk in customers, explaining possible solutions, and ensuring that customers feel supported and valued.
    • Prepare sales and follow-up reports daily and monthly through Microsoft Excel and Word.
    • Take payment on Utilities Bill Payment from customers.
    • Act as the company gatekeeper, attempt to persuade customer to reconsider cancellation.

    Job Requirements

    • Minimum SPM or higher.
    • Fluent in Bahasa Malaysia or English
    • Preferably with outspoken personality.
    • Presentable outlook and personality.
    • With Customer Service experiene is added advantage
    • Computer Literate
    • Fresh graduate is encourage to apply too.

    Job Benifits

    • EPF, SOCSO included
    • Annual Leave
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