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    Technology Analyst Manager - Kuala Lumpur, Malaysia - EY

    EY
    EY Kuala Lumpur, Malaysia

    2 weeks ago

    EY background
    Description

    At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

    The opportunity

    With the continuing and rapid development of tax technology solutions, it is necessary to enhance our operational models to achieve success in the future. In preparation for the roll-out of e-Invoicing in Malaysia, we are building a team to assist our clients with the implementation and use of GTES in their day-to-day operations.

    In joining the GTES operations team, you will have an exciting opportunity to contribute to the ongoing success of this new business unit, becoming deeply embedded in the operational management of EY Tools and services for e-invoicing.

    Your key responsibilities

    As a Manager within the Technology team in our Malaysia office, you will help manage and operate EY's proprietary e-invoicing solution GTES.

    Your role will involve implementing GTES for our clients and ensuring the functional aspects of the solution are delivered including compliance with the local tax technical requirements of e-invoicing. You will also be responsible for coordinating operational activities to ensure the smooth operation and deployment of GTES for EY clients, as well as helping identify and resolve technology-related issues.

    This role demands excellent management and leadership skills. Additionally, the Manager will also collaborate with our Global GTES teams to define functional requirements based on guidelines issued by the Inland Revenue Board of Malaysia ("IRBM"), and ensure alignment with the overall product strategy.

    Our global reach and combination of tax, tech, and client knowledge make us the perfect platform to build your career.

    You will be a member of a critical team who:

    • Provide Technology Support - ensuring that the application is working correctly as deployed
    • Supporting Incident & Problem Management – analysis, investigation, diagnosis, and problem solving to identify, troubleshoot and resolve technology issues
    • Service Level Management – support the leadership in delivering GTES services within KPIs, SLAs and contractual obligations

    Your responsibilities will include:

    • Leading e-invoicing / Tax Technology initiative for clients as well as policy advocacy of electronic/compliance, reporting enablement of taxes.
    • Managing e-invoice requirement for clients as well as in house development and to manage the entire Project lifecycle.
    • Identifies and resolves issues with the GTES application faced by clients, following agreed procedures.
    • Investigates causes of incidents and seeks resolution, escalating as appropriate.
    • Documents and closes resolved incidents according to agreed procedures.
    • Analyses causes of incidents and provides recommendations to minimize probability of recurrence and contribute to service improvement. Initiates and monitors actions to anticipate, investigate and resolve problems in systems, processes, and services.
    • Performs and oversees standardized operational tasks to ensure that the service level and performance are met. Acts where necessary to address or escalate performance or operational issues.
    • Maintain solution compliance with internal processes and controls such as Tax Quality, Independence, Tax Technology Approvals Roadmap.

    Skills and attributes for success

    • Relevant technology support experience and/or qualification within a relevant field
    • Experience with ERP implementation projects or working closely with ERP systems (SAP, Oracle, Microsoft D365 or other ERPs)
    • Strong analytical and problem-solving skills
    • Strong drive to excel professionally, and to guide and motivate others
    • Advanced written and verbal communication skills
    • Dedicated, innovative, resourceful, analytical and able to work under pressure
    • Foster an efficient, innovative and team-oriented work environment

    To qualify for the role you must have

    • A bachelor's degree or master's degree in relevant discipline (e.g. Computer Science, Information Technology etc.)
    • Minimum of 8 years to 15 years of working experience in a professional services environment or a Multinational (MNC) Company
    • Proven track record in project management of financial or ERP solution delivery
    • Good understanding of Cloud technology and integration architecture
    • PMP or Certified Agile Delivery is an added advantage
    • Intermediate SQL skills

    What we offer

    As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here's a snapshot of what we offer:

    • Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.
    • Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.
    • Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs.
    • Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs.

    If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

    The exceptional EY experience. It's yours to build.

    EY | Building a better working world

    EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

    Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

    Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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