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    Customer Service Agent - Malaysia, Kuala Lumpur - GrowthFn

    GrowthFn
    GrowthFn Malaysia, Kuala Lumpur

    2 days ago

    Default job background
    Full time
    Description
    GrowthFn is a leading recruitment agency with expertise in finding top talent for IT companies with various specializations. With our headquarters in Malaysia and branch offices in the Philippines, Indonesia, and Thailand, we provide exceptional recruitment services to businesses across Southeast Asia.

    The Role

    Your Responsibilities Will Include

    • Take calls and provide accurate answers to customer queries.
    • Delivering excellent customer support & services and offering patient assistance at all times.
    • Respond to customer's inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
    • Deliver customer support & services effectively through active communications.
    • Meet and exceed all key performance indicators set by the company and the client.

    Ideal Profile

    • Minimum 1 year relevant working experience in voice channel support in customer services for SPM, Diploma Holder
    • Graduate, Fresher can apply.
    • Strong in communication skill in oral & written, deliver active listening and able to articulate step-by-step problem solving.
    • Proficient in Mandarin and English is a must - Malaysian speaker with above or more required languages is an added advantage to effectively liaise with the stakeholders of the region

    What's on Offer

    • Opportunity within a company with a solid track record of performance
    • Flexible working options
    • Opportunity to make a positive impact
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