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Kuala Lumpur

    Helpdesk Engineer - Malaysia, Kuala Lumpur - Shopee

    Shopee
    Shopee Malaysia, Kuala Lumpur

    2 days ago

    Shopee background
    Full time Technology / Internet
    Description

    Job Description:

    • Diagnose and resolve software license issues faced by end users regularly update and maintain technical support documentation.
    • Manage software license assets, keep track of inventory, and coordinate with vendors to ensure resource availability.
    • Perform basic troubleshooting, and install, configure, and maintain software systems as required.

    Requirements:

    • Diploma or degree in Computer Sciences, Information Technology or a related field preferred
    • Competent at documenting standard operating procedures and knowledge articles
    • Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
    • Enthusiastic and willing to learn in a fluid and fast-paced environment
    • Passionate in IT technology and wants to make a difference with technology solutions
    • Good interpersonal and communication skills to interact effectively at all levels
    • Strong analytical and troubleshooting skills
    • Fresh graduates are welcome
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