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    People Process Advisor - Malaysia, Kuala Lumpur - Cognizant

    Cognizant
    Cognizant Malaysia, Kuala Lumpur

    9 hours ago

    Cognizant background
    Full time Technology / Internet
    Description

    Job Title:People Process Advisor - Mandarin

    Location: KL, Malaysia (hybrid: 70 WFH 30 WFO)

    Language required: English and Mandarin

    Key Responsibilities:

    • Manage HR employee queries and employee data change transactions through a ticketing system into workday HCM
    • Manage recruitment and post recruitment employee activities
    • Meet SLA's around Timeliness and Quality
    • Has good communication skills to be able to respond to employees queries through tickets, chats
    • Create and SOP and detailed FAQ's around the AS-IS and To-BE benefits process
    • Follow compliance and quality guidelines to ensure correct information is provided for all queries.
    • Transfer to relevant leads, onshore counterparts for all Tier 2 transactions as per the defined process
    • Escalate high priority cases for immediate intervention

    Skills Required:

    • Workday HRM experience
    • Experience and sound understanding of theTalent Acquisition, HR processes with minimum 1-2 years of experience in managing employee queries and transactions.
    • Passion for delivering great employee experience.
    • Fluent in English and Mandarin.
    • Experience working with HR systems (Workday, SF) and workflow systems (SNOW, Zendesk etc) would be added advantage.
    • Strong problem-solving skills, ability to manage conflict and attention to detail
    • Need to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query and transaction

    Experience and Qualification:

    • Workday HRM modules
    • Graduate or Masters in Human Resources or equivalent
    • With overall 3+ years of work experience

    About Cognizant:

    Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how ator.

    #LI-CTSAPAC

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